Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RON VALDEZ

Maricopa

Summary

Experienced candidate ready for a new position with excellent project management, planning, and coordination skills can be properly utilized. Expertise in developing and implementing marketing strategies. Adept at training and supervising a staff of twenty employees. Friendly, understanding, and able to adapt to flexible schedules. Formerly, a Military Police Officer charged with the responsibility of protecting heads of state and other designated individuals. Two decades of experience in security, nonprofit, behavioral health, management, teamwork, and goal exceeding attitude. Authorized to work in the US for any employer

Overview

25
25
years of professional experience
1
1
Certification

Work History

Tenancy Support Specialist Supervisor

A New Leaf
09.2022 - Current
  • Responsibilities will include but are not limited to:
  • Hire, train, and support the H2O program staff
  • Approve expenses and timecards in required timeframes
  • Conduct regular one on one check-ins with the staff and conduct monthly staff meetings
  • Provide pre-tenancy and tenancy supports to a caseload of 1:15 based on the H2O program requirements
  • Provide ongoing connection to resources and housing stabilization supports to the Seriously Mentally Ill (SMI) designated participants referred by Solari
  • Partner with the participant's Health Home, Health Plan, and Network Administrators (Solari/Banner) and other Housing Partners throughout the delivery of H2O support services.
  • Provide participants advocacy and support with locating affordable units in the community to include other housing subsidy intervention as appropriate
  • Check in with participants as needed, at a minimum of 4 times per week, as indicated by AHCCCS H2O requirements.
  • Assist participates with obtaining required documentation for resource connection
  • Complete timely documentation of referrals, case notes, assessments, and various reports in required timeframes to ensure proper billing.
  • Maintain compliance on all initial and ongoing agency, system partner and AHCCCS training and compliance requirements
  • Navigate and utilize multiple platforms and systems for various documentation to include HMIS, Community Cares, Unite Us, and any other database required for the H2O initiative.
  • Provide individualized support by helping each participant implement a Housing Care Plan that addresses their barriers, increase their income, and maintain and sustain permanent housing.
  • Provide advocacy, case management, benefit establishment, linkage to Mental Health/Substance Use services, and other supportive services as needed in partnership with the participants Health Home treatment team.
  • Provides services to participants in the areas of independent living skills, employment/job assistance, benefits acquisition, and other services as needed to assist in maintaining housing
  • Provides participants with an appropriate level of assistance with locating, applying for, and moving into new units, and provide assistance with setting up utilities when needed and providing donations and start up items when necessary.
  • Encourage and promote an environment that is strength based, trauma informed, and culturally competent.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Managed high-priority cases with professionalism and diligence, resolving critical incidents quickly and effectively.

Housing Case Manager

Arizona Housing Inc.
09.2021 - 09.2022
  • Provide individualized support by helping each participant implement a Housing Stability Plan that addresses their barriers, increase their income, and maintain and sustain permanent housing.
  • Conducts SPDAT / FSPDAT'S assessments, needs assessments, weekly and monthly home visits, check ins with landlords and/or property managers.
  • Provide advocacy, case management, benefit establishment, linkage to Mental Health/Substance Abuse services, and other supportive services as needed.
  • Provides services to participants in the areas of independent living skills, employment/job assistance, benefits acquisition, and other services as needed to assist in maintaining housing and fulfilling Housing Stability Plan goals.

Supportive Housing Coordinator

Arizona Housing Inc.
09.2000 - 08.2021
  • Implemented service plans and service coordination.
  • Coordinate services for residents with other agencies in the areas of behavioral health services and entitlement programs.
  • Assist residents with daily living skills such as cooking, grooming, budgeting, medication compliance, banking, food shopping, transportation, apartment maintenance, developing social skills, and creating recreational activities.
  • Mediate grievances among residents, as well as addressing tensions related to property management issues.
  • Enter data into HMIS system.

Behavioral Health Technician

Path of Resilience
10.2018 - 09.2019
  • Provided quality recovery services by collaborating effectively with team of clinicians, nurses, and technicians to best assist patients with various behavioral problems including, substance abuse, eating disorders, mental instability and/or physical and emotional abuse.
  • Participated in daily Treatment Team meetings with program manager, other BHT's, shift supervisors and psychiatrists to coordinate services.
  • Ensured patient's individual needs were consistently met by monitoring progress and providing appropriate solutions and support as needed.
  • Observed and documented patient's behavior, reporting any changes in physical and mental states to medical staff.

Shelter Operations Coordinator

UMOM
05.2017 - 08.2018
  • Ensured compliance with all company standards and procedures.
  • Provided direction and guidance to internal teams to achieve targets.
  • Supported program operations by preparing and updated documents, reports, and spreadsheets.
  • Provided logistical support for programs, meetings, and events, including room reservations, room set-up, agenda preparation, materials printing, and calendar maintenance.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Set project timeline and kept teams on task to complete milestones according to schedule.

Ombudsman

Mercy Maricopa Integrated Care
05.2016 - 06.2017
  • Entered details into computer systems and managed database of information.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
  • Maintained documentation on patient activities, coverage issues and hospital actions.
  • Assisted patients in understanding individual rights and responsibilities in regard to care, coverage and payment.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.

Military Veteran Family Support Specialist

UMOM
05.2011 - 05.2016
  • Worked with different disciplines to provide cohesive care to patients.
  • Provided exceptional services including counseling, case management, education, and job training to a diverse client base.
  • Worked closely with organizations, individual businesses, and government agencies to foster a welcoming climate for business.
  • Developed and implemented a variety of innovative policies and strategies to promote client self-sufficiency.
  • Gathered data, analyzed it and compiled it into reports which were distributed to the appropriate personnel.

Rural Mail Carrier

United States Postal Service
08.2008 - 08.2009

Law Enforcement Officer

U.S. Air Force
12.2000 - 07.2007

Security Monitor

Combs High School
09.2019 - 08.2000
  • Assist campus security officer in the performance of their duties, report problems to campus security officer. Campus patrol; observe and monitor student movement to/from school and during class change.

Education

Associate's degree - General Studies

Mesa Community College
Mesa, AZ
12-2027

High school diploma -

Tempe Accelerated High School
Tempe, AZ
05.2000

Skills

  • Logistics
  • Administrative Experience
  • Financial Report Writing
  • Security
  • Skilled in conflict resolution
  • Quality assurance
  • Correspondence handling
  • Documentation and reporting
  • Effective leader
  • Supervising staff
  • Program management
  • Behavioral Health
  • Budgeting
  • Documentation Review
  • Negotiation
  • Management
  • Ability to provide vision
  • Personal organization
  • Team leadership
  • Collaborator
  • Personnel resource allocation
  • Excellent communication skills
  • Flexible
  • Military Experience
  • Research
  • Crisis Intervention
  • Exceptional interpersonal communication
  • Punctual
  • Relationship building
  • Policy and procedure modification
  • Social Work
  • Drafting reports
  • Critical thinking
  • Ability to mentor team
  • Project Management
  • Background in supervision and management
  • Efficient multi-tasking
  • Law Enforcement
  • Case Management
  • Coaching and mentoring
  • Escalation handling
  • Innovation and creativity
  • Policy enforcement

Certification

  • Driver's License
  • Level one fingerprint clearance card
  • First Aid Certification
  • CPR Certification

Timeline

Tenancy Support Specialist Supervisor

A New Leaf
09.2022 - Current

Housing Case Manager

Arizona Housing Inc.
09.2021 - 09.2022

Security Monitor

Combs High School
09.2019 - 08.2000

Behavioral Health Technician

Path of Resilience
10.2018 - 09.2019

Shelter Operations Coordinator

UMOM
05.2017 - 08.2018

Ombudsman

Mercy Maricopa Integrated Care
05.2016 - 06.2017

Military Veteran Family Support Specialist

UMOM
05.2011 - 05.2016

Rural Mail Carrier

United States Postal Service
08.2008 - 08.2009

Law Enforcement Officer

U.S. Air Force
12.2000 - 07.2007

Supportive Housing Coordinator

Arizona Housing Inc.
09.2000 - 08.2021

Associate's degree - General Studies

Mesa Community College

High school diploma -

Tempe Accelerated High School

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