Ron Williams
Lawrenceville,GA
Summary
Comprehensive Property Claims Adjuster with outstanding customer service skills. In-depth experience completing assigned claims promptly and accurately. Analytical and innovative with first-rate problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Daily Property Claims Adjuster
FKS Insurance Services
2021.03 - 2023.12
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Developed strong relationships with clients, fostering trust throughout the claims process.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Mentored junior adjusters, providing guidance on best practices for efficient claims handling and decision-making processes.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Established a reputation for sound decision-making and exceptional customer service, contributing to positive feedback from both clients and colleagues within the company.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Used Xactimate to compile estimates for personal property and structure damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- From 11/2022 to 10/2023, worked on special projects team cleaning up loose ends on particular claims
Claims Examiner
Crawford and Company
2020.04 - 2023.01
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
- Reviewed field adjuster estimates to verify they are written within carrier guidelines
- Requested estimate revisions to ensure they are acceptable by the carrier
Catastrophe Complex Property Claims Adjuster
Global Risk Solutions
2017.09 - 2020.04
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
- Developed strong relationships with clients, fostering trust throughout the claims process.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Mentored junior adjusters, providing guidance on best practices for efficient claims handling and decision-making processes.
- Facilitated smooth transitions during catastrophes as part of a disaster response team, quickly addressing large volumes of claims while maintaining high-quality service standards.
- Negotiated favorable settlement terms for complex property loss situations involving multiple parties or competing interests.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
- Established a reputation for sound decision-making and exceptional customer service, contributing to positive feedback from both clients and colleagues within the company.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Used Xactimate to compile estimates for personal property and structure damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Daily and Catastrophe Auto Claims Adjuster
CNC Catastrophe & National Claims State Farm Operation Center
2016.04 - 2017.09
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
- Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Catastrophe Auto Claims Adjuster
E.A. Renfroe State Farm Operation Center
2015.02 - 2016.04
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
- Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
- Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
Education
No Degree -
Brookdale Community College
Lincroft, NJProject Management Certification - Project Management
Villanova University
07.2012
Associate of Applied Science - Automotive Technology
Middlesex County College
Edison, NJ05.2001
High School Diploma -
Peninsula Catholic High
Newport News, VA06.1997
Skills
- Analytical-Minded
- Excellent People Skills
- Insurance Policy Knowledge
- Logical
- Excellent Time Management Skills
- Claims Investigation
- Project Management
- Critical Thinking
- Conflict Resolution
- Analytical Thinking
- Empathy and Compassion
- Organizational Skills
- Claims Evaluation
- Coverage Determination
Relevant Professional Experience
- 03/2021 - 12/2023, Daily Property Claims Adjuster, FKS Insurance Services, ASI Progressive Insurance, Remote
- 04/2020 - 01/2023, Claims Examiner, Crawford and Company, USAA, Remote
- 09/2017 - 04/2020, Catastrophe Complex Property Claims Adjuster, Global Risk Solutions, Security First Florida Insurance, Daytona Beach, FL & Remote
- 04/2016 - 9/2017, Daily and Catastrophe Claims Adjuster, CNC Catastrophe & National Claims State Farm Operation Center, Johns Creek, GA
- 02/2015 - 4/2016, Catastrophe Claims Adjuster, E.A. Renfroe State Farm Operation Center, Johns Creek, GA
Professional Experience Details
Oversee all aspects of shop management, including procuring part, sales and delegating work
Inspect and test vehicles and perform maintenance and repair,
Diagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking and air conditioning to specification
Explain mechanical diagnoses and repairs in a non-technical manner to service advisors and customers
Supervised, hired, and trained crew members to install expansion joint systems
Provided quality control to ensure jobs are completed at the highest level of client satisfaction
Installed multimillion dollar expansion joint systems, Coordinated material and equipment logistics from vendors
Safely operated and set up heavy machinery
Ensured proper OSHA regulations were adhered to providing a safe work environment
Managed material and equipment totaling over $1 million on some projects
Troubleshot situations providing solutions and ensuring resolution
Negotiated living arrangements properties for employees while working out of state
Management Experience
- SUGAR HILL AUTOMOTIVE, SUGAR HILL, GA, 02/2013 - 02/2015, ASSISTANT SHOP MANAGER
- SUGAR HILL AUTOMOTIVE, SUGAR HILL, GA, 01/2013 - 11/2014, AUTOMOTIVE TECHNICIAN
- ABG CONTRACTORS, MORRISTOWN, TN, 10/2006 - 01/2013, FOREMAN/SUPERINTENDENT
State Farm Alias
EBXR
Current Insurance Licenses Held
Alabama: 3001261945
Florida: W280333
Georgia: 694961
Louisiana: 689286
Mississippi: 10747236
North Carolina: 8269579
Oklahoma: 100257568
South Carolina: 789152
Texas: 1991802
References Available
True
Position Relative Strengths
Exceptional oral, written, and presentation skills
Achieved strong team building skills when working with internal and external clients
Ability to resolve problems by developing efficient and plausible solutions that sometimes involve compromise
Proven ability to deliver high performance under tight deadlines
Well demonstrated record of overcoming obstacles to get the job done
Timeline
Daily Property Claims Adjuster
FKS Insurance Services
2021.03 - 2023.12
Claims Examiner
Crawford and Company
2020.04 - 2023.01
Catastrophe Complex Property Claims Adjuster
Global Risk Solutions
2017.09 - 2020.04
Daily and Catastrophe Auto Claims Adjuster
CNC Catastrophe & National Claims State Farm Operation Center
2016.04 - 2017.09
Catastrophe Auto Claims Adjuster
E.A. Renfroe State Farm Operation Center
2015.02 - 2016.04
No Degree -
Brookdale Community College
Project Management Certification - Project Management
Villanova University
Associate of Applied Science - Automotive Technology
Middlesex County College
High School Diploma -
Peninsula Catholic High
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