Open To Work
Ron Woodward
Tampa,FL
Summary
Dynamic call center representative with proven expertise at Hilton HRCC, excelling in customer support and problem-solving. Achieved significant reductions in call handling time while enhancing customer satisfaction through effective issue resolution and empathetic communication. Mastered multiple software systems to streamline operations and fostered trust with clients by addressing their concerns promptly.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Call Center Rep/ Rep Also on Specialty Desk
Hilton HRCC
05.2007 - 05.2025
- Managed high volumes of inbound calls while maintaining professionalism and courtesy.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Documented customer interactions in CRM systems to ensure accurate record-keeping.
- Learned company products and services to effectively address customer needs.
- Collaborated with team members to improve overall service delivery and enhance customer satisfaction.
- Adapted quickly to new software tools for call management and tracking purposes.
- Participated in training sessions to develop communication skills and product knowledge.
- Maintained a positive attitude during challenging interactions, contributing to team morale.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
High School Diploma -
Ainsworth High
Flint MichiganSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Resolving issues
- Inbound phone calls
- Call center operations
Accomplishments
- Achieved better service through effectively helping with help desk operations and sometimes when needed resume call and the desk agent was lost and over their head in searching or trying to book .
Certification
System knowledge and training agents in use of our booking and search systems.4 years
Timeline
Call Center Rep/ Rep Also on Specialty Desk
Hilton HRCC
05.2007 - 05.2025
High School Diploma -
Ainsworth High
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Call Center Rep/ Rep Also on Specialty DeskWork Type
Part TimeLocation Preference
RemoteSalary Range
$16/hr - $1000/hrImportant To Me
Work-life balanceFlexible work hoursWork from home optionHilton 10 and 15 year plaques
When working with Hilton, your rewarded plaques for 10 years of uninterrupted service in work attendance and stat's for calls answered and the way in which the call was handled at the 10 year mark and this also included the 15 year mark and would have achieved the 20 year mark but relocated to different area and the service for phone and internet not readily available.
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