Ron Wyckoff

Store closed 8-2023.

• Green District filed for bankruptcy.
• Started training in the Louisville market in October 2022 and became General Manager of the Nora location in December 2022.
• Established control of food cost and labor (dropped costs down since taking over GM position) Food from 25% to 22.1%, Labor from 18.5 to 14.0%.
• Increased catering sales to over $28,675 since 12/2022 (Over $4,000 monthly average)
• Trained and continually developed staff for consistent guest service scores and averaged 4.8 score out of 5.0 as third best in company (Ovation)
• Developed managers to understand more of the operational flow of the business and hold staff accountable.
• Increased order average from 3 minutes to 2 minutes by training more of a streamline approach to stations.

General Manager Hired all staff and managers before the grand opening of the restaurant in January 2021.

• Involved or developed all setups of the restaurant and systems initiated.
• Trained Managers on opening responsibilities and closing including all money handling, reports, closing procedures, ordering, and operations inventories.
• Trained all FOH staff on POS, customer service, sales tactics, merchandising, stocking and sanitation.
• Developed opening and closing procedures of the operations and trained staff accordingly.
• Implemented restaurant strategy of quality food, fast friendly service, and a clean organized facility. (keep it simple mentality)
• After 18 months of operations, the restaurant had a profit of 14 months straight and sales exceeded budget by an excess of $5,000 average monthly. Sales exceeded the budget of $20,000 weekly average to $28,000.
• Worked in The Garage food hall along with 12 other vendors. Involved in multiple events in the downtown area including March Madness, Big 10 Football Championship, Big 10 Womens Basketball Championship, Big 10 Mens Basketball Championship, Gen Con, DCI Finals, Colts home games, and Pacer home games too. Participated at Zoobilation for 2 years as well.

General Manager

• Training at Noblesville location learning employee positions and essential manager functions.
• Out of training, I was assigned Food and Beverage manager of the location.
• I controlled weekly food orders, inventory, and food variance reports that were sent to the Area Manager.
• Food cost and total COGS had improved over the previous year by over 2%.
• Installing a “running a business” mentality to the management team, who had great Panera culture, but needed more of a business understanding of things.

• Managed at the South Madison location with an ownership mentality.
• Operations include dine-in, carry-out, drive-thru, Third party delivery, and catering.
• Established leadership, accountability, and foundation after taking over a disrupted operation.
• Hiring and training new managers and staff.
• Upgraded cleanliness, organization, and costs with managers and team members.
• Responsibilities included hiring, terminations, inventory, ordering, P&L, training, security, and facilities management.

General Manager / Area Support Manager

Operated several restaurants in the Indianapolis area- West Maryland, Broad ripple, IUPUI, Pyramid Place, Traders Point, and Columbus.

• Opened restaurants in Bloomington (Eastland Plaza) and Columbus, Indiana. Hired all team members and was responsible for the restaurant's setup and the team's development and training.
• Used as a troubleshooter for 6 months (Area Support Manager) to help other restaurants with opportunities in profits, operations, cleanliness, and team training. I was mainly in the Indianapolis area, Greenwood, and Columbus. I worked along with Area Managers to get things back on track.
• Trained in P&L, Sales forecasting, inventory, cash controls, catering, manager development, organization, cleanliness, service, cooking, and prep.
• Responsible for local restaurant marketing, arranging benefit events, offsite events (Zoobilation), appreciation days, hero lunches, and tastings.
• Managed West Maryland restaurant during Gen Con (56,000 people downtown, gaming for 4 days) and Super Bowl week. Gen Con Sales were over $70,000 for the week including breaking sales record for the company with single-day sales over $18,000. Super Bowl sales were over $50,000 in 5 days, before Super Bowl Sunday.