Rona Crump
Pompano Beach,FL
Summary
Skilled Quality Training Specialist with a highly effective training and development method. Enthusiastic personality with a hands-on, creative style. Ready to apply 5+ years of experience to a challenging long-term position. Well versed in planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
5
5
years of professional experience
Work History
Quality Training Specialist
CSL Plasma
01.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Identified and recommended staff for key positions and departments.
Reception Group Leader
CSL Plasma
06.2019 - 01.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Delegated tasks strategically and monitored progress for timely completion.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Improved team morale and retention through recognition and reward programs.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Collaborated with other departments to optimize production workflows.
Lead Medical Assistant
Internal Medicine Associates
12.2018 - 02.2019
- Assisted physicians and nurses with clinical procedures following safe practices.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Coordinated work of medical assistants to keep team performance high and effectively handle needs of 30+ patients per day.
Medical Assistant
Women's Center Of Fort Lauderdale
03.2018 - 10.2018
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
Certified Medical Assistant Diploma - Medical Assisting
American Institute - Lauderdale Lakes
Pompano Beach, FL06.2017
High School Diploma -
Blanche Ely High School
Pompano Beach, FL05.2007
Skills
- New Hire Onboarding
- Safety Policies and Procedures
- Leadership Training
- Program Support
- Business Administration
- Program Implementation
- Program Management
- Innovative Training Approaches
- Coaching and Development
- Training Solutions Development
- Staff Development Plans
Accomplishments
- Supervised team of 10+ staff members.
- Recognized for outstanding dedication to patient care.
- Mentored junior staff on new radiological equipment operation.
Timeline
Quality Training Specialist
CSL Plasma
01.2021 - Current
Reception Group Leader
CSL Plasma
06.2019 - 01.2020
Lead Medical Assistant
Internal Medicine Associates
12.2018 - 02.2019
Medical Assistant
Women's Center Of Fort Lauderdale
03.2018 - 10.2018
Certified Medical Assistant Diploma - Medical Assisting
American Institute - Lauderdale Lakes
High School Diploma -
Blanche Ely High School
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