RONA I. WRIGHT

Investigates insurance claims within limits of authority, responsible for the accurate and efficient completion of all phases of commercial Property, Auto and General Liability claims processing from inception to settlement.

Handles complex commercial Property, Auto, Casualty, and General Liability claims over multiple jurisdictions from receipt of the claim to final resolution.

Experienced in securing all needed information to evaluate and determine coverage, liability, damages and negotiating settlement

Provided thorough and top-quality estimates for commercial Auto and Property claims.

Presented comprehensive and detailed evaluations for Casualty and General Liability claims.

Evaluates and documents damages to ensure accurate and timely reserves; immediately escalates to management cases with potential exposure above their authority..

Improved service delivery by implementing a customer feedback loop, reducing complaints by 20%.

Improved communication with clients, leading to a 15% increase in satisfaction.

Handle Complex Commercial Property, Auto, Casualty, and General Liability claims over multiple jurisdictions from receipt of the claim to final resolution. Directed and supervised Independent Adjusters and Contractors across the region.

Investigate claims to evaluate coverage and legal issues, including meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materials.

Analyzes and interprets commercial policy language in conjunction with specific facts of loss to reach appropriate coverage decisions and effectively communicate the company’s coverage position verbally and in writing.

Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure.

Known for managing high-volume, multi-state claim inventories, making timely coverage decisions, and delivering fair, accurate, and timely claim resolutions.

Streamlined litigation process from counsel referral to resolution, ensuring adherence to client policies and regulatory requirements.

Implemented strategies to expeditiously close files and manage claims to a conclusion in the most effective manner possible.

Implemented process improvements that reduced backlog. Achieved a closure of 215%.%.

Reduced processing time by 35% through advanced data analytics, improving both speed and customer satisfaction.

Provided detailed and quality estimates for Property and Auto claims.

Managed complex auto, property, general liability claims across 72 counties, ensuring legal compliance and maximizing cost efficiency.

Thorough Investigation, evaluation, and resolution of Commercial Property, Auto, Casualty, and General Liability claims in accordance with company standards, procedures, and applicable state regulations.

Evaluated coverage and liability to set accurate reserves, enhancing effectiveness of claim management.

Analyzed claims data to improve risk management strategies.

Managed litigation supervision from referral to resolution, optimizing claim outcomes.

Supervised litigation from referral to resolution, driving optimal claim outcomes.

Analyzed claims data to improve risk management strategies.

Enhanced customer service with timely and accurate resolution of claim disputes.

Implemented best practices in claims management, balancing client needs with corporate policies and ethical standards.

Collaborated with legal teams to resolve high-stakes cases, enhancing public trust.

Evaluated coverage and liability, setting accurate reserves for effective claim management.

Negotiated settlements with insureds and claimants, achieving 94% customer satisfaction rate.

Evaluate and document damage for commercial Property, Auto, Casualty, and General Liability claims to ensure accurate and timely reserves; immediately escalate to management cases with potential exposure above their authority.

Analyzes and interprets commercial policy language in conjunction with specific facts of loss to reach appropriate coverage decisions and effectively communicate the company’s coverage position verbally and in writing.

Proficiency with composing a variety of other written communications to insureds, claimants, attorneys and agents in a professional and error-free manner.

Communicate with other departments regarding developments on specific claim files as well as overall claim trends.

Provides direction to and management of defense counsel, independent adjusters and other third parties retained to assist in a particular claim.

Recognized for sound judgment, strategic problem-solving, and delivering exceptional customer service throughout the claims process.

Customer Impact Award

Excellence of Service Award