Rona Kohen

• Provided clerical support, addressing routine and special requirements.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Completed clerical tasks such as filing, copying and distributing mail
• Answered phones at front desk
• Scheduled appointments
• Prepared files for tax preparation
• Data Entry

-Process Credit Card Payments

-Process Checks

-Apply payments to accounts

-Act as mediator between customer and Sales Reps to come to satisfactory

outcome for both Sales Rep and customer

- direct customer service with accounts to assist in understanding

billing and statement inquiries

- Oversee and update customer files to insure data consistency- Oversee

outbound and inbound collection calls

-Deal with delinquent accounts through skip tracing,phone contact and

written correspondence

- Arrange payment plans that are suitable to both customer and the

company

- work with collections agencies and attorneys

- account reconciliations and detailed explanations to customers

-Credit and Collection Calls

-Working closely with Sales Reps to come to satisfactory outcome for both

customer and Reps

- Cash Entry

-Data entry and setting up new accounts

-skip tracing

-close communication with collection agencies and attorneys

-covering the reception desk

Answer Phones

Distribute Mail

Greet residents family members and direct them to where they are going

Aid and assist residents in transporting them to various locations in the facility

clerical intake of various medications and making sure they are distributed to the correct department

Intake of new residents and notifying various departments of their arrival by phone and email.

Intake of funds for the residents personal use at the facility

assisting visitors in the log in procedures needed to enter the facility

making sure that the lobby area is sanitized