Rona London
West Haven,CT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Substitute Administrative Assistant
Marrakech Inc
07.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
Job Coach
Marrakech Inc
07.2016 - Current
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Collaborated with local employers to identify job opportunities for clients.
Program Counselor
Taking Initiative Center
09.2007 - Current
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged clients in conversation to determine feelings and apprehensions.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
Education
High School Diploma -
Wilbur Cross High School
New Haven, CT06.1989
Skills
- Inventory Management
- Vendor Relations
- Event Planning
- Team Collaboration
- Document Management
- File Organization
- Organizational Skills
- Time Management
- Customer Service
- Clerical Support
- Office Administration
- Report Writing
Certification
Culinary Arts
Mentorship certification
Certified Nurses Assistant
Human services
Timeline
Substitute Administrative Assistant
Marrakech Inc
07.2016 - Current
Job Coach
Marrakech Inc
07.2016 - Current
Program Counselor
Taking Initiative Center
09.2007 - Current
High School Diploma -
Wilbur Cross High School
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