Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Rona Patterson

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Advanced Call Center Technologies LLC
01.2023 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Assembler/Machine Operator/Warehouse Shipping Lead

Scott"s Manufacturing
03.2019 - 01.2023
  • Increased production efficiency by assembling components quickly and accurately.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Collaborated effectively with team members to meet production targets consistently.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Streamlined assembly process by suggesting improvements to existing methods, leading to increased productivity.
  • Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
  • Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.

Material Handler/Inventory 1

Lockheed Martin, Aeronautics
11.2018 - 03.2019
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Reduced order processing time with streamlined material handling procedures.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Managed inventory levels with precision, performing regular audits and adjusting as necessary.
  • Assisted in reducing operating costs by identifying opportunities for process improvement and waste reduction.

Assembler/Machine Operator

KIK Custom Products
05.2011 - 11.2018
  • Increased production efficiency by assembling components quickly and accurately.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Collaborated effectively with team members to meet production targets consistently.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Ensured accurate documentation of production data for analysis and continuous improvement efforts.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.

Customer Service Representative

Connect TV
01.2008 - 05.2011
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Call Center Representative

AOL
05.1998 - 01.2008
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

HVAC - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Platt College - Moore
Oklahoma City, OK
07.2021

High School Diploma -

Midwest City High School
Midwest City, OK
05.1998

Skills

  • Data Entry
  • Data Collection
  • Account Updating
  • Report Generation
  • Appointment Scheduling
  • Paperwork Processing
  • Information Security
  • Call Management
  • Active Listening
  • Credit Card Payment Processing
  • Microsoft Word
  • Order Fulfillment
  • Stocking and Replenishing
  • Customer Relations
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Microsoft Windows
  • Time Management
  • Billing Adjustments and Refunds
  • Computer Proficiency
  • Sales and Upselling
  • Warehousing Functions
  • Shipping Procedures Understanding
  • Microsoft Internet Explorer
  • Microsoft Outlook
  • Customer Service
  • Stockroom Procedures

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Advanced Call Center Technologies LLC
01.2023 - 09.2023

Assembler/Machine Operator/Warehouse Shipping Lead

Scott"s Manufacturing
03.2019 - 01.2023

Material Handler/Inventory 1

Lockheed Martin, Aeronautics
11.2018 - 03.2019

Assembler/Machine Operator

KIK Custom Products
05.2011 - 11.2018

Customer Service Representative

Connect TV
01.2008 - 05.2011

Call Center Representative

AOL
05.1998 - 01.2008

HVAC - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

Platt College - Moore

High School Diploma -

Midwest City High School

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Rona Patterson