Summary
Overview
Work History
Education
Skills
References
Timeline
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Ronae Rivers

Bronx,NY

Summary

Energetic, friendly, team oriented team player who is eager to bring strong professional skills to a company in need of top level support. With 5+ years of Managerial experience and willing to learn more, I have excellent organization, communication, and relationship building skills. a Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Regional Account Manager

NYCHSRO/MED REVIEW
01.2017 - 01.2022
  • Administrative work; Answer busy phones, file paperwork, schedule meetings
  • Manually process medical claims for United Health Care, Elder Plan, Davita Plan, Answer provider claim inquiries via email
  • Mail and email Patient Chart request letters
  • Oversee review process for NY, WI, & PA.
  • Renegotiated contracts with expiring accounts to continue relationships with current company clients.
  • Utilized customer relationship management systems to document client interactions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Data Research Administrative Assistant

HARLEM RBI
06.2011 - 06.2012


  • Organized meetings for staff and participants
  • Entered and removed participants information from data base
  • Called and interview participants for the program.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Office Assistant

EOP ASSOCIATION
09.2010 - 06.2013
  • Answered busy phones in a high paced environment
  • Trained students for college admissions
  • Conducted meetings with more than 500 people at once
  • Called and set up school visitations.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with parents and students by phone, email, or in-person to provide information.

Insurance Agent

ALFAC
08.2014 - 01.2022
  • Handled front desk visitors
  • Answer busy phones; on call 24/7
  • Signed large businesses for insurance
  • Assisted with claims and paperwork
  • Scheduled meetings for enrollments
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Education

BS in Sociology -

STONY BROOK UNIVERSITY
STONY BROOK, NY
06.2013

Skills

  • Microsoft Office
  • Word
  • PowerPoint
  • Excel
  • Adobe Software
  • Client Relations
  • Lead Development

References

References available upon request

Timeline

Regional Account Manager

NYCHSRO/MED REVIEW
01.2017 - 01.2022

Insurance Agent

ALFAC
08.2014 - 01.2022

Data Research Administrative Assistant

HARLEM RBI
06.2011 - 06.2012

Office Assistant

EOP ASSOCIATION
09.2010 - 06.2013

BS in Sociology -

STONY BROOK UNIVERSITY

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Ronae Rivers