Rona George
Towson,MD
Summary
Team-oriented [Industry] leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
14
14
years of professional experience
Work History
Group Leader Pheresis
CSL Plasma
11.2022 - Current
- Assembled products according to changing daily work orders and specific customer needs.
- Improved team productivity by implementing efficient project management strategies and delegating tasks effectively.
- Inspected products and machines to maintain quality and efficiency.
- Streamlined processes in department, leading to increased efficiency and reduced operational costs.
- Prepared reports and technical documentation of day-to-day production processes.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Monitored team performance to identify productivity improvement opportunities.
- Established clear goals and expectations for team, promoting accountability and fostering high-performance culture.
- Collaborated with other departments to optimize production workflows.
- Collaborated with cross-functional teams to maintain project progress.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Championed company values within the group setting an example of leadership that inspired others to follow suit.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
- Fostered strong relationships with clients by maintaining open lines of communication and delivering exceptional service quality, leading to increased customer satisfaction rates.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Delegated tasks strategically and monitored progress for timely completion.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
CNA
Bayada Home Health
03.2018 - 10.2022
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Documented patient information and care activities in electronic health record.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Educated patients and family members on best home care practices for healing and recovery.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Facilitated personal hygiene management, feeding and ambulation.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported needs of [Number]+ residents under long-term care.
- Reduced patient stress levels through effective communication and active listening skills.
- Followed directions of licensed nurses to administer medications and treatments.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Delivered high-quality care to [Type] patients in hospital facility.
- Assisted patients with daily living activities, promoting independence and dignity.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Transported patients between rooms and appointments or testing locations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Manager
McDonald's Restaurant
08.2010 - 04.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved marketing to attract new customers and promote business.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cross-trained existing employees to maximize team agility and performance.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed detailed plans based on broad guidance and direction.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Education
CNA / GNA / Med. Tech - Certified Nurse Assistance
It Works Learning Center
1217 W. Fayette Street 01.2013
High School Diploma -
Walbrook Senior High School
2000 Edgewood Street 06.1997
Skills
- Production Operations
- OSHA Guidelines
- Preparing Shipments
- Maintenance Coordination
- Parts inspection
- Machine Calibration
- Punctual and Dependable
- Teamwork and Communication
- Quality assurance standards
- Verbal and written communication
- Reading and Determining Measurements
- Flexible Schedule
- Motivational Skills
- Teamwork and Coordination
- Good Communication
- Positive Attitude
- Attention to Detail
- Worksite safety
- Supply organization
- Issue Resolution
Timeline
Group Leader Pheresis
CSL Plasma
11.2022 - Current
CNA
Bayada Home Health
03.2018 - 10.2022
Manager
McDonald's Restaurant
08.2010 - 04.2018
CNA / GNA / Med. Tech - Certified Nurse Assistance
It Works Learning Center
High School Diploma -
Walbrook Senior High School
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