Summary
Overview
Work History
Education
Skills
Timeline
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Ronai Holmes

Wake Forest,NC

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

CVS Healthcare
11.2022 - 06.2024
  • Provided prompt customer support with a professional, friendly, and patient attitude.
  • Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.
  • Responded effectively to customer requests for products, services, and company information.
  • Listened, diagnosed, and resolved complex issues guiding uses through step-by-step solutions.
  • Received a 5-star customer satisfaction rating through voice, email, and chat communications.


Patient Service Representative

White Plains Hospital
07.2020 - 10.2022
  • Manage patient inquiries and appointments, which resulted in streamlined scheduling procedures, ensuring reduced patient wait time and improved overall satisfaction.
  • Verifying insurance information and managing patient records effectively, contributing to a seamless patient experience and error-free billing process.
  • Implemented a proactive communication system that reminded patients of upcoming appointments, leading to a significant reduction in patient no shows.
  • Cross trained in multiple departments to ensure all company needs.



Team Manager

Panera Bread
10.2015 - 05.2020
  • Improved sales through strategic analysis and rearrangement of product displays.
  • Proven ability to multitask by handling customer service alongside inventory management.
  • Established a new training program for kitchen staff to enhance customer service, quality control, and food preparation speed.
  • Follow and enforce procedures to ensure safe food preparation, assembly, and presentation.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.

Education

Associate Degree in Medical Assistant -

Sanford-Brown College
White Plains, NY
06.2009

High School Diploma -

New Rochelle High School
New Rochelle, NY
06.1996

Skills

Data Entry

Communication

Problem Solving

Medical Terminology

Product Knowledge

Active Listening

Conflict Resolution

Time Management

Microsoft Word

Microsoft Office / Excel

Timeline

Customer Service Representative

CVS Healthcare
11.2022 - 06.2024

Patient Service Representative

White Plains Hospital
07.2020 - 10.2022

Team Manager

Panera Bread
10.2015 - 05.2020

Associate Degree in Medical Assistant -

Sanford-Brown College

High School Diploma -

New Rochelle High School

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Ronai Holmes