Summary
Overview
Work History
Education
Skills
Timeline
Generic

RONAK PATEL

WAUKEGAN,IL

Summary

Dynamic operations leader with a proven track record at 3201 WAUKEGAN GAS LLC, enhancing operational efficiency and customer satisfaction. Expert in business management and customer relations, demonstrated through strategic marketing implementations and relationship building, resulting in increased brand awareness and repeat business. Skilled in staff management, fostering a team capable of meeting high-quality standards. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 9 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

10
10
years of professional experience

Work History

Owner

3201 WAUKEGAN GAS LLC
06.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Manager of Operations

WELLS PANTRY
07.2019 - 06.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Manager of Operations

Dunkin Donuts & Baskin Robbins
01.2015 - 06.2019
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.

Education

BECHELORS OF ENGINEERING - Computer Engineering

AHMEDABAD INSTITUTE OF TECHNOLOGY
AHMEDABAD INDIA
06-2014

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Operations Management
  • Business Management
  • Staff Management

Timeline

Owner

3201 WAUKEGAN GAS LLC
06.2022 - Current

Manager of Operations

WELLS PANTRY
07.2019 - 06.2022

Manager of Operations

Dunkin Donuts & Baskin Robbins
01.2015 - 06.2019

BECHELORS OF ENGINEERING - Computer Engineering

AHMEDABAD INSTITUTE OF TECHNOLOGY

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