Microsoft Excel
Ronal Chavez Alberto
Customer Service Representative
Elk Grove,CA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in the CSR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well-qualified Customer Service, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
9
9
years of professional experience
1
1
Language
53
53
years of post-secondary education
Work History
Customer Service Representative
Blue Shield Of CA
Lodi, CA
09.2021 - Current
- Trained staff on operating procedures and company services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Answered constant flow of customer calls with minimal wait times.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Collected premiums on or before effective date of coverage.
- Assisted different departments within company that further expanded inside knowledge of company such as: Medicare Advantage and Broker line.
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Responded proactively and positively to rapid change
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Health Net
Rancho Cordova, CA
01.2020 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
- Answered constant flow of customer calls with up to 10 calls in queue per minute.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Provided language translation and customer service skills to clients in Health Insurance business sectors.
- Responded to customer requests for products, services and company information.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Documented and detailed calls and complaints using call center's CRM database.
Service Porter
Lexus Of Roseville
Roseville, CA
08.2015 - 01.2020
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
- Drove vehicles of different make, style and price points both to and from desired destination.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Opened doors and transported luggage for customers with care and efficiency.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Removed safety hazards, soiled items and trash from customer areas.
- Answered questions and provided information about Lexus vehicles.
- Moved cars around lot to increase space efficiency.
- Parked and retrieved cars according to customer needs.
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Washed cars and trucks daily for Lexus of Roseville auto dealership.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Communicated with coworkers and managers about completed duties
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness
Cook
Mimi's Cafe
Folsom, CA
05.2014 - 12.2015
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
- Produced over 100 French dishes per day and maintained near-perfect customer satisfaction scores.
- Safely used kitchen equipment such as knives and hot pans, effectively reducing injuries and burns 80%.
- Verified proper portion sizes and consistently attained high food quality standards.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Dishwasher
BJ's Restaurant & Brewhouse
Folsom, CA
04.2014 - 03.2015
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Washed and sanitized dirty dishes by hand and by using dishwasher.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots items used often by kitchen staff.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Increased machine efficiency by scraping and pre-washing dishes.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
- Stepped into additional roles during busy times to boost coverage of important stations
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards
Education
Associate of Arts And Sciences - Business Administration And Management
Cosumnes River College
Sacramento, CA Aug 2020 - Current
High School Diploma -
Cordova High School
Rancho Cordova, CA 05.2011 - 06.2011
Skills
Complaint resolution
Software
Microsoft Word
Timeline
Customer Service Representative
Blue Shield Of CA
09.2021 - Current
Customer Service Representative
Health Net
01.2020 - 04.2021
Service Porter
Lexus Of Roseville
08.2015 - 01.2020
Cook
Mimi's Cafe
05.2014 - 12.2015
Dishwasher
BJ's Restaurant & Brewhouse
04.2014 - 03.2015
High School Diploma -
Cordova High School
05.2011 - 06.2011
Associate of Arts And Sciences - Business Administration And Management
Cosumnes River College
Aug 2020 - Current
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