Summary
Overview
Work History
Education
Skills
Timeline

Ronald Monk

Fort Worth,TX

Summary

Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Driven individual with team-oriented nature and expertise to handle diverse tasks, including checking products and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales.

Overview

6
6
years of professional experience

Work History

Barista

Target
12.2021 - Current
    • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
    • Maintained a clean and organized workspace for optimal productivity and safety.
    • Increased repeat business by providing exceptional customer service and building rapport with patrons.
    • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
    • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
    • Consistently met or exceeded daily sales targets, driving revenue growth for the store.
    • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

CAS Tutor

California State University, Los Angeles
07.2020 - 12.2021
    • Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
    • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
    • Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
    • Explained math concepts in caring and encouraging environment to help kids thrive and learn.
    • Analyzed student data, diagnosed instructional needs and identified research-based instructional strategies.
    • Built and maintained positive relationships with students, parents, colleagues and administrators.
    • Developed staff members' attitudes, skills, and knowledge through various professional development targeted topics.
    • Provided academic assistance to students with subject-specific problems and questions to improve student academic achievement.
    • Employed enthusiastic and caring approach to reach and motivate students.
    • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
    • Met diverse student population needs by planning and implementing lessons with wide variety of teaching strategies.
    • Provided practical learning and study skill techniques to enhance understanding and integration.

Sales Floor Associate

Made In... Store
04.2018 - 07.2019
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Protected purchase items with proper bagging and wrapping to prevent damage
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Fielded questions and solved problems by informing customers of current promotions and store policies

Education

Bachelor of Science - Natural Sciences

California State University - Los Angeles, Los Angeles, CA

High School Diploma -

King/ Drew High School of Medicine And Science, Los Angeles, CA
06.2019

Skills

    • Cash handling
    • Customer relationships
    • Equipment operation
    • Heavy lifting
    • Product restocking
    • Shelving of products
      • Friendly demeanor
      • Skilled problem solver
      • Data entry
      • Motivated team player
      • Superior organization ability
      • Soft selling

Timeline

Barista - Target
12.2021 - Current
CAS Tutor - California State University, Los Angeles
07.2020 - 12.2021
Sales Floor Associate - Made In... Store
04.2018 - 07.2019
California State University - Los Angeles - Bachelor of Science, Natural Sciences
King/ Drew High School of Medicine And Science - High School Diploma,
Ronald Monk