Ronald Atkinson
Brunswick,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
26
26
years of professional experience
Work History
Multi-Unit Manager
Dunking' Donuts Franchising
Brunswick, GA
12.2019 - Current
- Resolved conflicts between customers, vendors, and team members while ensuring satisfaction of all parties involved.
- Ensured effective communication between corporate office and stores by organizing regular meetings with store managers.
- Identified opportunities for cross-selling products across multiple locations.
General Manager/Certified Trainer
Burger King
Atlanta, GA
09.2013 - 12.2019
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Arby's Restaurant
Brunswick, GA
06.1998 - 06.2013
- Oversaw product development initiatives from concept through completion stages.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Ensured compliance with local health department regulations regarding food safety standards.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Skills
- Staff Development
- Operations Management
- Sales Growth
- Cost Control
- Schedule Management
- Staff Management
- Employee Development
Timeline
Multi-Unit Manager
Dunking' Donuts Franchising
12.2019 - Current
General Manager/Certified Trainer
Burger King
09.2013 - 12.2019
General Manager
Arby's Restaurant
06.1998 - 06.2013
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