Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ronald Baker

Douglasville,GA

Summary

Dynamic leader with a proven track record at AT&T, adept in strategic leadership and analytical thinking. Excelled in project management, enhancing operational efficiency and fostering team collaboration. Achieved significant revenue growth and operational excellence by mentoring up to 30 personnel and implementing process improvements. Skilled in decision-making and coaching, driving success across diverse teams.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Associate Director

AT&T
06.2023 - Current
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted senior leadership in managing all aspects of operations.
  • Led teams of up to 30 personnel, supervising daily performance as well as training and improvement plans.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.

Product Merchandiser

RevZilla
02.2020 - 08.2023
  • Boosted sales through effective collaboration with vendors to secure exclusive promotional deals.
  • Regularly evaluated customer feedback and shopping patterns to identify opportunities for improvement in product offerings and presentation strategies.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Established and maintained positive relationships with customers.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

District Manager

RevZilla
01.2017 - 03.2020
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Facilitated business by implementing practical networking techniques.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.

Director of Admissions

Benedict College
01.2010 - 01.2016
  • Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
  • Served as a liaison between prospective students, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
  • Oversaw budget management for the admissions department, utilizing resources effectively while maintaining fiscal responsibility.
  • Managed a diverse team of admissions professionals, fostering a collaborative work environment focused on achieving departmental goals.
  • Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
  • Implemented data-driven decision-making strategies to optimize recruitment tactics and improve overall results.

Education

Bachelor of Science - Marketing Management

Benedict College
Columbia, SC
12-2010

Skills

  • Project Management
  • Strategic leadership
  • Analytical Thinking
  • Coaching and Mentoring
  • Decision-Making
  • Team Collaboration and Leadership
  • Process Improvement

Certification

  • Performance Enhancement Specialist (PES) - National Academy of Sports Medicine (NASM).
  • Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).

Timeline

Associate Director

AT&T
06.2023 - Current

Product Merchandiser

RevZilla
02.2020 - 08.2023

District Manager

RevZilla
01.2017 - 03.2020

Director of Admissions

Benedict College
01.2010 - 01.2016

Bachelor of Science - Marketing Management

Benedict College

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Ronald Baker