Ronald Ballard
Miamisburg,US
Summary
Results-driven Senior System Administrator with several years of experience and a Top-Secret clearance. Experienced in managing complex IT infrastructures and ensuring the reliability, security, and performance of critical systems and networks. Proactive problem-solver with a track record of delivering high-quality support in fast-paced environments. Expertise in Cybersecurity and a strong technical skillset. Seeking a challenging position to leverage my experience and contribute to the success of the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Team Lead
Stellar Innovations & Solutions/CGI Federal
Wright-Patterson Air Force Base, OH
09.2022 - 09.2023
- Administered and oversaw the functionality of 20 HP enterprise-class printers, including supply requisition responsibilities when necessary
- Created and maintained user accounts for software through Active Directory (DRA) and the IAO Express Enterprise Service Desk (ESD) portal, ensuring compliance with user in-processing and out-processing procedures
- Utilized and searched for PowerShell scripts to address or optimize issues related to M365 or other software applications, showcasing technical expertise and problem-solving abilities
- Served as the primary Equipment custodian for DRSC Assets, ensuring accountability and proper documentation
- Delegates and prioritizes tasks associated with projects within the section
- Sets clear objectives for each team member, assesses employee performance, and defines metrics for performance evaluation.
Information Systems Security Officer
Stellar Innovations & Solutions
Wright-Patterson Air Force Base, OH
02.2022 - 09.2022
- Served as the backup for the Information System Security Manager (ISSM) in adherence to Air Force guidelines, demonstrating a commitment to security protocols
- Documented security violations on NIPRNet/SIPRNet and generated corrective action reports, showcasing attention to detail in identifying and addressing security issues
- Acted as the alternate COMSEC Responsible Officer (CRO), overseeing the maintenance of JWICS and CV2 systems, ensuring secure communication and information exchange
- Develop and maintain information security policies and procedures in compliance with industry best practices and government regulations to protect the organization's information assets
- Review and analyze security audits and vulnerability assessments to identify potential risks and recommend appropriate mitigation strategies
- Coordinate with external auditors to ensure compliance with information security regulations and standards.
System Administrator
Stellar Innovations & Solutions
Wright-Patterson Air Force Base, OH
05.2021 - 02.2022
- Conduct regular security assessments to identify vulnerabilities and recommend appropriate measures to mitigate risks
- Provided expertise and assistance in streamlining processes, including the creation of a Help Desk Email for IT to leverage IT support requests
- This initiative led to a promotion to the Information System Security Officer (ISSO) position
- Conducted updates and system patching for over 150 NIPR Windows 10 devices, demonstrating a commitment to maintaining system integrity and security
- Collaborated with six Information System Security Officers (ISSOs) and the Information System Security Manager (ISSM) to oversee equipment destruction documentation and enforce established processes among the staff.
IT Support Engineer
Decypher Technologies
Wright-Patterson Air Force Base, OH
02.2021 - 05.2021
- Travel to client sites to provide technical support and resolve IT issues
- Provided comprehensive service and technical support for a network of over 5,000 systems across 26 buildings at AFRL/RQ, ensuring the reliability, security, and performance of these systems aligned and remotely with organizational objectives
- Demonstrated exceptional expertise in the utilization, maintenance, and troubleshooting of a diverse array of NIPR and DREN laptop and desktop systems, showcasing a deep understanding of system configurations.
IT Migration Specialist
Nesco Resource | Staffing Services
Dayton, OH
10.2020 - 12.2020
- Develop and implement a comprehensive IT migration plan to ensure a smooth transition of data and applications to new systems or platforms for Wright State University
- Assist in developing and implementing IT migration strategies to ensure a seamless transition from legacy systems to new platforms
- Conduct regular meetings with key stakeholders to provide updates on the progress and effectiveness of the IT migration plan
- Analyze and assess the risks associated with the IT migration plan and provide recommendations for mitigation strategies to ensure a successful transition.
Mobile Analyst
DMI
Cincinnati, OH
09.2020 - 10.2020
- Develop and maintain a deep understanding of the latest mobile technologies, trends, and best practices to provide valuable insights and recommendations to the employer for enhancing their mobile products and services
- Created tickets for MACD (moves, adds, changes, and disconnects) requests, showcasing attention to detail and accuracy in tracking configuration changes
- Resolved tickets using procedures outlined in a knowledge base, ensuring adherence to established processes and standards
- Answered inbound phone calls, responding promptly to customer inquiries and providing technical assistance when necessary
- Responded to voicemails and inbound chats, demonstrating effective communication skills across various channels
- Maintained satisfactory quality assurance scores, reflecting a commitment to delivering high-quality service
- Assisted other teams with overflow work, showcasing flexibility and a willingness to collaborate.
PLEX IT Migration Specialist
Insight Global
Eaton, OH
09.2020 - 09.2020
- Develop and implement IT migration strategy and plan, ensuring business continuity and minimal disruption to operations
- Research and stay up-to-date on current IT migration trends and best practices to ensure the organization remains competitive in the market
- Collaborate with cross-functional teams to gather requirements and identify potential risks and issues during the IT migration process
- Lead and manage the communication plan for the IT migration process, ensuring timely and effective communication with all stakeholders.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
12-2024
Vocational Degree - IT Security Administration
MyComputerCareer
08-2020
Skills
- IT Infrastructure Management
- Problem-solving
- Active Directory Administration
- Technical Expertise
- Powershell Scripting
- Vulnerability
- Database Management
- Teamwork and Collaboration
- Service Desk Team Management
- System Configuration
- Team Building
- Attention to Detail
- Windows Server Management
- Remedy Ticket Management
- ServiceNOW Administration
- Firewall Configuration
- Mobile Device Repair
- User Training
- Remote Technical Support
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- CompTIA Server+
- LPI Linux Essentials
- CompTIA Project+
- ITIL V4 Foundations
- MTA Server Administration
- MTA Security Fundamentals
- MTA Networking Fundamentals
Coursework
- Computer & Security Essentials at MyComputerCareer
- Security I at MyComputerCareer
- Networking I at MyComputerCareer
- Networking and Security I at MyComputerCareer
- Operating Systems I at MyComputerCareer
- Server I at MyComputerCareer
- Legal Issues in Information Security at Western Governors University
- Scripting and Programming at Western Governors University
- Business of IT - Project Management at Western Governors University
- Introduction to Cryptography at Western Governors University
- Emerging Technologies in Cybersecurity at Western Governors University
- Digital Forensics in Cybersecurity at Western Governors University
- Data Management at Western Governors University
Personal Information
Relocation: willing to relocate
References
References available upon request.
Timeline
IT Team Lead
Stellar Innovations & Solutions/CGI Federal
09.2022 - 09.2023
Information Systems Security Officer
Stellar Innovations & Solutions
02.2022 - 09.2022
System Administrator
Stellar Innovations & Solutions
05.2021 - 02.2022
IT Support Engineer
Decypher Technologies
02.2021 - 05.2021
IT Migration Specialist
Nesco Resource | Staffing Services
10.2020 - 12.2020
Mobile Analyst
DMI
09.2020 - 10.2020
PLEX IT Migration Specialist
Insight Global
09.2020 - 09.2020
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Vocational Degree - IT Security Administration
MyComputerCareer
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