Ronald Barclay

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Collaborated with team members to identify areas for improvement in customer service delivery.
• Participated in training programs, applying new knowledge to enhance skills and job performance.
• Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
• Improved customer satisfaction by providing timely and accurate information on products and services.
• Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.

In my role at Taylor development I I was part of a campaign that raised funds for Lyric Opera of Chicago the Dallas Opera and the Indianapolis Symphony Orchestra

• Boosted donor retention rates with timely follow-up communications and personalized acknowledgements.
• Cultivated relationships with existing and potential donors to increase donations.
• Secured major donations for various programs through donor cultivation and relationship building.
• Generated increased revenue by identifying new potential donors and implementing targeted outreach strategies.
• Increased membership numbers by designing an engaging member benefits program.
• Established a planned giving program that resulted in an increase in legacy gifts from long-term supporters.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Self-motivated, with a strong sense of personal responsibility.