RONALD BAZILE
Dallas,GA
Summary
Detail-oriented Business Analyst with 17 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
24
24
years of professional experience
Work History
Business Analyst
Artivion
Kennesaw, Georgia
10.2023 - 01.2024
- Consult with the business to truly understand their needs and facilitate requirements sessions and document the requirements
- Developing the process mapping documentation for the finance application in Qlik Sense for Inventory management and reporting
- Regions of focus: AMEA, NA, LATAM, & APAC
- Elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users
- Lead and drive the project meetings
- Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
- Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
- Work with stakeholders and project team to prioritize collected requirements
- Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes
- Define reporting and alerting requirements for inventory shipping risk and fraud across the three manufacturing sites
- Own and develop relationships with partners, working with them to optimize and enhance our BI Solution
- Report on common sources of technical issues or questions and make recommendations to product team
- Communicate key insights and findings to product team
- Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the customer.
Business Analyst Advisor
Fiserv
Alpharetta, Georgia
02.2022 - 06.2023
- Providing leadership and oversight within Conversions and Implementations teams supporting the Optis Mainframe Platform and onboarding new customers
- Primary clients are in Healthcare, Mastercard, and Visa, as well as top-tier Banks
- Provide clients with a seamless experience by being their single point of contact from the project's initial discovery phase through the completion of the warranty phase
- Engage with new clients and coordinate the requirements and fulfillment of network connectivity between the financial institution and all ancillary peripherals
- Lead the client through discovery and requirements phases to discuss RESTful web service and API solutions
- Lead discussions and provide options for understanding interface file and reporting requirements
- Manage multiple internal fulfillment teams in support of client objectives
- Responsible for documenting timelines, requirements, and deliverables
- The Implementation Advisor will manage expectations, provide clear concise documentation detailing project status, key deliverables, who will deliver what and when
- Develop a formal communication plan customized to the project and each client's expectation
- Workstream leader for Digital Wallet, Instant Digital Issuance-IDI, Disputes Processing/Lost Stolen, and IVR
- Responsible for managing expectations, ensuring tasks are completed, and bringing the project to closure
- Proactively manage risks, identify blockers, escalate as needed, and ensure project commitments are completed on time with a high degree of quality
- Develop a strong understanding of all internal products and processes that may affect project delivery
- Work in a fast-paced environment and directly affect clients by enabling best-in-class services that will enhance consumer experiences, improve client efficiency, and modernize client engagement workflows.
Sr. Business Analyst
Equifax Inc
Alpharetta, Georgia
08.2020 - 12.2021
- Interacts with clients to determine solution specifications for Google Cloud API product migrations
- Experience in leading and contributing to agile/scrum ceremonies and discovery sessions, documents and manages scope, writes requirements and/or user stories, performs quality assurance, configuration assistance, application training, problem resolution and third level support to new and existing clients
- Develops business rules as well as supporting process flows
- Provide project management guidance and organization
- Setting up Liferay users (Alpha, Beta, UAT and Production)
- Configuration of data source connections
- Writing rules in SMARTs(or similar rules editor) for fraud and risk decisioning for customer client credit admissions and profiles
- Configuring a business orchestration using data source connections
- Using Apigee portal to map IC credentials to the customers' API access subscription
- Testing configurations: data layer, rules layer, business flow layer, and end to end (mostly in Postman)
- Troubleshooting bugs in delivered solutions (usually rules or data source based)
- Most of the work was done via UI portlets but some tasks required modifying properties files and then pushing them via an API
- Client contact engagement for Equifax’s Developer Portal UI Registration for their API Product Suite
- Client interaction and demo sessions for Postman Sandbox, UAT and Production environments
- POD Lead with 3 direct reports supporting the ACRO Legacy system to system and consumer credit report migration connections for Equifax’s API Product Suite
- Business and Functional Requirements gathering and mapping documentation for ACRO (Equifax’s Database) and the Google Cloud Platform (Apigee) for customer migration
- Avaya One-X Agent Softphone v2.5 utilization for OB/IB customer engagements following Outreach Call Tracker and Client Portfolio
- Client engagement to persuade customers to migrate to the new modernized JSON API utilizing credit analysis tracker tools
- Troubleshooting JSON and XML/FFF payload formats for Requests and Responses from customer account queries in our active email queue
- Maintaining an 88% +- conversion rate for the first 6 months of the migration project (collectively all 3 PODs)
- Yaml file utilization and analysis for request/response error code handling.
Sr. Business Consultant
Photon Infotech Inc
Atlanta, Georgia
10.2019 - 08.2020
- Composing the business and functional requirements to convert to user stories for the new Petrol Pay Mobile application (First Fuel) development project in the United Kingdom and Europe
- BRD and FDD management for Scrum/Agile methodology and iterative development best practices for cross-functional and co-located teams in Chennai, Bangalore, Budapest, and Germany
- JAD sessions for the mobile application UI and Wireframe mockups
- Firebase Analytics Implementation for all mobile applications across the project platform
- Working closely with stakeholders to determine acceptable solutions while driving buy-in
- Applying technical understanding of web service/APIs to compliment request and receive message traffic for payment processing
- Execution of manual and automated mobile application testing for SIT and UAT utilizing six sigma protocols for process improvement
- Demonstrate the application to the stakeholders weekly and manage the demo/sprint retrospectives for continuous development.
Sr. Business Analyst/Product Owner
Fiserv
Atlanta, Georgia
11.2017 - 08.2019
- Commercial Banking Solutions Real Time Payments & Loan Processing Implementation Projects
- Acquiring the business and functional requirements to convert to user stories for new application development for real time payments for the Fiserv Commercial Banking Solution
- Influential in the Webservices design and infrastructure modeling for the ISO20022 formatting standard for message traffic and communication with client Banks, Dovetail (Payment Service Gateway) and The Clearing House
- Product owner for Real Time Payments New Payment Type Implementation for Corporate, Small Business and Mobile e-commerce projects
- Analyzing the Positive Pay product for our E-commerce solution for small business and B2B
- Working with Marketing on the outlays for the B2C and C2B E-commerce footprint via our Mobile Banking Solution for consumer real-time payment initiative
- Bank client workflow and mapping definitions to insure secure data and banking information transactions via associated networks for ACH, Card Payments, and Real Time Payment transactions
- E-commerce design for CSF and CTS for card payment transactions to reduce friction and pain-points for online-cart interactions to avoid shopper abandonment
- ACH transaction fact-checking with the Fiserv Positive Pay Product to verify and validate against debit, credit, and card fraud
- Agile scrum methodology ceremonies to achieve project initiatives collaboratively and within designated/committed sprints with our offshore Pune India teams
- Analyzing the Commercial Center infrastructure for the Loan Processing Implementation for Commercial Banking Solutions Corporate, Small business and Mobile e-commerce applications
- Fraud and Risk Decisioning rules editor management for customer and client profiles for the Commercial Banking Solution.
Sr. Business Systems Analyst
FIS
Atlanta, Georgia
03.2012 - 09.2017
- Key Projects: 1
- OMNI Product Suite Conversion Implementation, Cuna Mutual Retirement Solutions: Determined and obtained user requirements for each infrastructure business object in the FIS Financial Services book of business
- Recorded action items and business cases in the BRD (Business Requirements Document) for potential use in additional implementation phases of the project
- Analyzed and identified business trends utilizing real data and compiled analysis reports via a change heat map for the project teams and stakeholders
- Developed, facilitated, and approved more than 600 matrices and test artifacts following prescribed test plan
- Tested out Fees and Payments option processing inside OMNIPlus Banking via ACH, EFT, B2B, Web, and Credit Card transactions
- 2
- Web Design Solution OOL (OMNI Online), Milliman Bank Project: Tested client portal and customer web screens for prescribed OMNI Online Solution new application features
- Designed and distributed 200+ web page English and Spanish style guides-approved for ‘look and feel” and HTML/CSS structure
- Tested code syntax and browser functions developed in Java and HTML using Selenium Web driver
- Distinctive validation, defect creation and analysis reporting inside Jira for process improvement
- Worked and detailed more than 300 Jira tickets as team associate on this assignment
- Utilizing SharePoint for artifact repository function and cross-team folder shares
- 3
- BA on the Hardship Withdrawals and Beneficiary teams for the OMNI Re-engineering Record Keeping Project for T
- Rowe Price – 40hrs/wk: Created and obtained test case matrices and plans for OMNI New Instance (NI) for Hardship Withdrawal distribution processing and recordkeeping
- Partnered with team members and other business segments to track and review the Hardship processing footprint in the corporate plan industry
- Completed test cases in Agile sprint and shared results in Scrum
- Served as primary client contact to test initial functionality based on requirements and features
- Designed, introduced, and monitored trial plans via data modeling and matrices for Synergy (T Rowe Price Call Center Application)
- Significant Microsoft SQL Query application for participant database case analysis
- Updated and tracked User Story test instances and defects in Jira and HP ALM Quality Center
- Modeling of the participant and beneficiary schemas, UML
- Analyzed and approved beneficiary processing in current-state OMNI for future-state business offering
- Data warehousing and repository querying on participant transaction data for analytical reporting, data cleaning, and integration from the various platforms in OMNI (Omni Cash, Omni Pay & Omni Admin Web).
QA Test Lead/BA
Federal Thrift Investment Board
New Orleans, Louisiana
05.2006 - 02.2012
- Established and managed quality methodologies and best practices of data imaging and process workflow systems meeting product specifications and client business requirements for the ICR/OCR Business Documents Conversion Project for the Federal Thrift Investment Board (FRTIB)
- Utilizing Waterfall to facilitate, implement and maintenance the project engagement
- Created and demonstrated QTP automation test suites for DocXP testing trial initiatives
- Confirmed functionality of VB and Java code from program developers relating to the company software suite of products
- Effective change management practices for the document conversion of hand-written financial services forms to character recognition capture & imaging
- Supervised five-analyst test team associates responding to all software product testing and quality performance
- Obtained, determined, and prepared business requirements
- Advised FRTIB stakeholders on creating useful and efficient options to reach project goal
- Developed, launched, and preserved test estimates, documentation, folder artifacts, and UAT cases on SharePoint
- Trained internal and off-site personnel on quality assurance measures and capabilities
- Collaborated with multidisciplinary departments to arrange integration and foster a culture of continuous improvement
- Deciphered and verified pass/fail status of workflow and recordkeeping system functionality
- Tracked progression revisions to coding and test scripts for target release dates to introduce to production
- Launched team quality assurance web thread of detections, modifications, and progress of originated ticket issues and fixes
- Worked with technical teams to define, create, and finish technical design documents, master test plan, and business use cases
- Tested out WorkDay web to facilitate PTO and Core Competency profile for Employee Evaluations and Goal structures (Utilization, Budget and Forecast, Client Satisfaction, Business Solutions Methodology and Employee Development, Reporting).
Project Manager-Data Operations
National Finance Center (NFC) US Department of Agriculture
New Orleans, Louisiana
12.1999 - 05.2006
- Administered 90-person federal service contract team in receivables, data entry, imaging, print operations, and phone service representatives processing financial services documents for The Thrift Savings Plan civilian and uniform participants
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on time, within scope and within budget
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Develop a detailed project plan to monitor and track progress
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Measure project performance using appropriate tools and techniques
- Manage the relationship with the client and all stakeholders
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
- Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels.
Education
Notary Public – State of Georgia
01.2023
Servant Leadership - Certificate of Completion
01.2022
VMEdu - Scrum Master Certified
01.2018
PMI - Certificate of Completion - PMP Boot Camp
01.2016
Bachelor of Science – Information Systems Technology -
University of Phoenix
01.2013
Skills
- Business Process Design
- Strategic Initiatives
- Business Relationship Management
- Business Process Mapping
- Business Intelligence And Analysis
- Project Administration
- Process Improvement Initiatives
- Customer Needs Assessment
- Relationship Development
- Stakeholder Relations
- Business Case Validation
- User Acceptance Testing
Business Qualifications Skills
- Full Life Cycle Project Management
- Strategic Planning and Analysis
- New API Development and Integration
- Change Management
- Team Building and Leadership
- ISO9001/ISO20022
- Scrum Master
- Functional, UAT/System and Integration Testing
- Process/Workflow Design and Improvement
- Business Requirements Management
- Staff Training and Development
- Release Management
- Commercial Banking Solutions – Real Time Payments
- Fraud and Risk Management – First Track/First Disputes
Technical Aptitudes
JavaScript syntax, Oracle, SQL Server, Microsoft Visio, Microsoft Project, MS Office Suite, MS Visual Studio, API Configurations, JSON, UComm, XML, ISO20022 – 90001, MQ, MS SQL Server, Oracle 9g, APIGEE, Google Cloud, AWS, Azure (intermediate), Windows XP, Android, Apple iOS, UI Design, UX, Web Services, HTML 5, Postman, QTPv.8.0, Selenium WebDriver Trials, HP ALM (Quality Center)
Remote Work
True
Timeline
Business Analyst
Artivion
10.2023 - 01.2024
Business Analyst Advisor
Fiserv
02.2022 - 06.2023
Sr. Business Analyst
Equifax Inc
08.2020 - 12.2021
Sr. Business Consultant
Photon Infotech Inc
10.2019 - 08.2020
Sr. Business Analyst/Product Owner
Fiserv
11.2017 - 08.2019
Sr. Business Systems Analyst
FIS
03.2012 - 09.2017
QA Test Lead/BA
Federal Thrift Investment Board
05.2006 - 02.2012
Project Manager-Data Operations
National Finance Center (NFC) US Department of Agriculture
12.1999 - 05.2006
Notary Public – State of Georgia
Servant Leadership - Certificate of Completion
VMEdu - Scrum Master Certified
PMI - Certificate of Completion - PMP Boot Camp
Bachelor of Science – Information Systems Technology -
University of Phoenix
Similar Profiles
TYLER FRANKLINTYLER FRANKLIN
Quality Control Technician I at ArtivionQuality Control Technician I at Artivion
Thomas RivasThomas Rivas
Quality Control Inspector at ArtivionQuality Control Inspector at Artivion
Cydney MillerCydney Miller
Dissector at ArtivionDissector at Artivion
Adela JuarezAdela Juarez
Document Control Clerk at ArtivionDocument Control Clerk at Artivion
Melody MaughonMelody Maughon
Assistant Teacher at The Goddard School For Early Childhood DevelopmentAssistant Teacher at The Goddard School For Early Childhood Development