RONALD BIAG
Los Angeles,CA
Overview
20
20
years of professional experience
Work History
Account Manager - B2B Business Development
Training Resources Group, Inc
03.2023 - 10.2023
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Customer and Sales Development Representative
DOXA7 (Property Valuation Services)
07.2022 - 12.2022
- Maintained communication with account executives to facilitate development of sales opportunities.
- Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
- Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
Admissions Advisor
Global University Systems (University Canada West)
11.2019 - 07.2022
- Received incoming calls from potential students and provided detailed information about institution.
- Brought in new students with effective outreach plans.
- Recruited and found potential students for academic programs.
- Supported students with filling out college application forms.
Junior Marketing Associate
Azeus Systems Philippines
12.2017 - 04.2019
- Supported marketing team in developing promotional strategies and targeted campaigns.
- Managed social media advertising to attract potential customers and build solid networking and community around company's brand.
- Supported sales activities through promotional material and market research.
CRM Representative
24/7 Customer Philippines
05.2012 - 12.2016
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Distributed prizes to customers and encouraged repeat playing to increase game sales.
Restaurant Waiter
Tokyo-Tokyo Philippines
04.2005 - 05.2006
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Service Crew Member
Jollibee Foods
06.2003 - 03.2005
- Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters.
- Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
- Took orders, prepared foods and processed payments in full-service establishment.
- Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
Education
Bachelor of Science - Business Administration And Management
Polytechnic University of The Philippines
Manila, Philippines06-2021
High School Diploma -
Concepcion High School
Marikina City Philippines04-2003
Skills
- Product and service knowledge
- Prospecting and cold calling
- Strategic account development
- Contract Negotiation
- Budget Management
- Verbal and written communication
- Brand Marketing
- Aftermarket Sales
- Customer Billing
- Sales Reporting
- Account Management
- Customer Service
- Cold Calling
- Full-cycle sales process
- Digital Sales
- Sales Records Management
- Team building and leadership
- Product and Service Promotion
- Customer Complaint Resolution
- Consultative and relationship selling
- Promotional sales events
- Sales Projections
- Recruiting and hiring
- Service Quality
- Food safety understanding
- Guest Relations Management
- High-volume dining
- Positive and professional
- Dish preparation
- Check payment processing
- Menu Memorization
- Table Bussing
- Menu knowledge
- Food station setup
- Fine Dining
- Tableside Service
- Cash Handling
- Quality Control
Timeline
Account Manager - B2B Business Development
Training Resources Group, Inc
03.2023 - 10.2023
Customer and Sales Development Representative
DOXA7 (Property Valuation Services)
07.2022 - 12.2022
Admissions Advisor
Global University Systems (University Canada West)
11.2019 - 07.2022
Junior Marketing Associate
Azeus Systems Philippines
12.2017 - 04.2019
CRM Representative
24/7 Customer Philippines
05.2012 - 12.2016
Restaurant Waiter
Tokyo-Tokyo Philippines
04.2005 - 05.2006
Service Crew Member
Jollibee Foods
06.2003 - 03.2005
Bachelor of Science - Business Administration And Management
Polytechnic University of The Philippines
High School Diploma -
Concepcion High School
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