Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Field Service Technician II
Baxters Health Care
07.2023 - Current
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Followed safety procedures to avoid injuries in field.
Operated hand tools and power equipment according to company safety procedures.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Established positive customer relationships by providing punctual, cost-effective solutions.
Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Shipping & Receiving Administrative Supervisor
Vallourec Star
06.2011 - 07.2023
Conducted training programs with employees to promote familiarity with company products and applications
Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules
Worked with vendors to schedule daily pickups and weekly deliveries.
Schedule and coordinate shipments to and from outside inspection companies to prevent interference/delays in production processes
Sustain financial performance by maintaining department operating cost within budget allowances, implement cost or revenue enhancement benefit
Review department capital needs and staffing needs and submit appropriate supporting details as necessary
Provide training for use of SAP to track and improve equipment downtime and all associated cost.
Monitored and tracked shipments to determine timely delivery and minimize delays.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
Determined most cost-effective procedures and routes for shipments
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
Enforced team adherence to safety regulations and protocols.
Assigned tasks to team members to complete within designated time frames.
Led improvement initiatives to advance operational efficiencies and increase revenue.
Logistics Coordinator
Vallourec Star
06.2009 - 06.2011
Tracked orders and notified customers of status or potential delays.
Generated documentation and information required for customer shipments.
Conducted investigations to resolve issues related to logistics and cargo movements.
Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Monitored inbound and outbound freight operations to establish timely delivery of packages.
Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Casing Heat Treat Operator
Vallourec Star
08.2008 - 06.2009
Reviewed work orders to identify desired processing plans, temperatures and cycle requirements to produce optimal products.
Met production targets by efficiently setting up equipment, fixtures and racks.
Documented defects and reported conformance issues to supervisor.
Inspected and sampled completed products to evaluate production quality.
Evaluated materials prior to heat treating to assess supply quality and presence of desired characteristics.
Resolved minor problems with manual techniques such as grinding off burs and buffing pieces.
Prepared and tended die-quenching machines to prevent warping of products.
Completed thorough measurements, tests and visual evaluations of completed products and assigned appropriate grades.
Completed basic and semi-skilled maintenance and repair actions on furnaces and components.
Patient Escort
MD Anderson Cancer Center
01.2004 - 08.2008
Responded to emergency situations to help with lifting and transporting patients
Collected laboratory specimens, dropped off at laboratories and picked up test results
Supported medical staff during patient examinations in accordance with company policy
Performed daily bedside rounds to check on patient status, well-being, and pain levels
Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear
Educated patients and families to provide information on hospital policies and procedures related to patient transport
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Education
Bachelor of Arts - Music
Prairie View A & M University
Prairie View, TX
12.2008
Skills
Strategic Planning
Process Implementation
Scheduling
Administrative Support
Team Leadership
Technical Troubleshooting
System Installation
Logistics Systems
Complaint Investigation and Resolution
Process Monitoring
Certification
Diploma in Operations Management (Ops) - Cert No: 1707-28632354