Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Bradford

Brick Township,NY

Summary

With a proven track record at Destination North America, I enhanced visitor engagement by integrating interactive tour elements, showcasing my exceptional communication and tour development skills. My expertise in guest relations and crisis management, honed at Six Flags Great Adventures, significantly improved guest experiences, demonstrating my ability to lead with confidence and efficiency.

Overview

18
18
years of professional experience

Work History

Tour Guide Coordinator

Destination North America
New York, NY
04.2024 - Current
  • Implemented interactive elements into tours to enhance visitor participation and enjoyment.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Greeted and registered visitors, issuing required identification badges or safety devices.
  • Collected and analyzed feedback from guests to continually improve tour quality and guest experience.

Guest Service Agent

Six Flags Great Adventures
04.2007 - 08.2024
  • Managed Guest check in and out Procedures
  • Corrected guest issues promptly with knowledgeable and friendly service
  • Investigated guest challenges and complaints by applying a resourceful and actionable solution
  • Sell and help refund tickets
  • Answer guests questions about the park
  • Update guest information to accurately reflect their online account
  • Escort guest on tours
  • Accurately count tickets to reflect how many people are going the tour
  • Accurately record times of buses arrive and returning from tour

Education

Associate of Arts - Hospitality

SUNY Broome Community College
Binghamton, NY
05-2027

Skills

  • Customer services
  • Crisis management
  • Team building
  • Hospitality Services
  • Tour development
  • Handling payments
  • Transportation and travel
  • Travel recommendations
  • Group oversight
  • Exceptional communication
  • Guest relations
  • Transportation coordination
  • Tourism management

Timeline

Tour Guide Coordinator

Destination North America
04.2024 - Current

Guest Service Agent

Six Flags Great Adventures
04.2007 - 08.2024

Associate of Arts - Hospitality

SUNY Broome Community College

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Ronald Bradford