RONALD Britt
College Park,Md
Summary
Detail oriented and customer-focused IT Professional with over 10+ years of experience providing technical support and customer service in Federal Government and retail B2B settings. Leader with a strong background in troubleshooting and network management as well as added experience in armed security/law enforcement. Currently seeking to leverage my technical skills and experience in a dynamic and challenging work environment. Aiming to contribute to a dynamic team by providing excellent support and ensuring seamless operation of systems and technologies. Dedicated to delivering high-quality solutions that drive efficiency and innovation within the organization while continuously and intentionally striving to develop further in my role . Overall, a committed professional who is devoted to delivering exceptional service and takes pride in producing valuable work.
Overview
21
21
years of professional experience
Work History
Property Inspector (Part-time)
ProHome
Manassas, VA
10.2022 - Current
- Conducted acceptance walks to perform initial unit inspections and compile comprehensive punch lists for addressing by the General Contractor on behalf of the developer.
- Responsible for conducting follow-up verification inspections confirming completion of the punch list
- Communicates effectively and efficiently with team leads, General Contractors, and Developers to ensure the utmost quality of inspections
- Trusted to enhance a Developer’s brand image by delivering a more consistently completed home at the time of the new home orientation
- Executed daily tasks of producing detailed written reports for unit inspections
- Assessed interior features such as fireplaces, stairs, balconies and railings for proper installation.
- Assessed the condition of roofs, walls, floors and foundations for signs of deterioration or damage.
- Analyzed data collected during inspections to identify trends in non-compliance issues.
Consultant/Distributor Sales Representative
Sequence Professional Products
College Park, MD
12.2013 - Current
- Responsible for marketing and selling Sequence as an exclusive item to hair stylists
- Required to educate hair care professionals on Sequence Professional Products and the benefits provided to their end users (clients)
- Help manage and grow Sequence’s social media platforms and optimize the company website
- Troubleshoot and provide IT support to social media page and website as needed
- Assist in fulfilling online orders and help coordinate/track inventory
- Help to acquire clients and foster new/existing relationships with salon owners
- Support in facilitating Sequence training sessions and educational classes for customers
- Travel regionally to introduce and raise awareness about the various Sequence Professional hair care systems
Special Police Officer (SPO) & Site Supervisor
Allied Barton Security Services (IMF)
Washington, DC
05.2009 - 07.2013
- Assist in scheduling all assigned officers for duty
- Provide emergency dispatch of additional staff when needed
- Applied quality assurance in addressing matters of concern when necessary
- Helped in the interviewing process
- Required to train all new staff and Shift Supervisors
- Managed time and attendance and payroll
- Enforced laws and regulations within assigned jurisdiction.
- Monitored CCTV systems for potential criminal activity and threats.
- Investigated suspicious activity and reported findings to superiors.
- Interacted with individuals on a daily basis, responding to inquiries in a professional manner.
- Accurately completed incident reports following each shift.
Junior Networking Engineer (GS-326-06)
Customs and Border Protection (Department of Homeland Security)
Springfield, VA
03.2003 - 06.2006
- Provided assistance in supporting 4-Tier LAN/WAN system for Customs and Border Protection users
- Utilized Cisco Works LAN Management Solutions (LMS), Net Cool, and Concord to provide network management support. Assisted in monitoring and troubleshooting all Cisco networks.
- Monitored integrated systems devices across applications to identify problem areas and changes
- Helped to manage the upkeep of staff devices and suggested technical solutions to end users as needed
- Responsible for upgrading and configuring various hardware residing on the office network
- Tested new products or services prior to deployment in order to verify compatibility with existing networks.
Education
Some College (No Degree) - Communications
Prince George's Community College
Upper Marlboro, MDSome College (No Degree) - Information Technology
Arcadia University
Glenside, PASkills
- Energy efficiency analysis
- Property Maintenance
- Building Code Knowledge
- Construction experience
- HVAC Inspection
- Identification verification
- Crime Prevention
- Emergency Management
- Stationary surveillance
- Staff Management
- Emergency Response
- CCTV Surveillance
- CCTV Monitoring
- Access Control
- General security
- Report Writing
- Incident Reporting
- Patrol operations
- Patrolling
- Physical combat trained
- Network Security
- Cisco Networking
- IP Addressing
- Routing Protocols
- VPN implementation
- Network Automation
- Data Center Operations
- Local Area Networks
- Integration Testing
- Network Hardware and Software
- Equipment Configuration
- Network File Management
Additional Information
- AWARDS/LICENCES , DC Unarmed SPO and Armed Certificate (2012) Baton Certificate (2012) Handcuffing and defense tactics Certificate (2012) SOFCC Leadership Award (2018) Founding Member Award: Department of Homeland Security Customs & Border Protection (2001) Security Awards: Security Officer of the Quarter (2008) Security Professional of the Year (2013)
Timeline
Property Inspector (Part-time)
ProHome
10.2022 - Current
Consultant/Distributor Sales Representative
Sequence Professional Products
12.2013 - Current
Special Police Officer (SPO) & Site Supervisor
Allied Barton Security Services (IMF)
05.2009 - 07.2013
Junior Networking Engineer (GS-326-06)
Customs and Border Protection (Department of Homeland Security)
03.2003 - 06.2006
Some College (No Degree) - Communications
Prince George's Community College
Some College (No Degree) - Information Technology
Arcadia University
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