Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Brown

Sacramento,CA

Summary

Dedicated Operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience

Work History

Sales and Services Associate/ Trainee Supervisor

United States Postal Service, USPS
Pacific Grove, CA
06.2015 - 10.2020
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Writing and balancing daily bank deposits.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Prepared variety of different written communications, reports, and documents to ensure smooth operations.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Surpassed weekly customer satisfaction goals through continuous improvement and training.
  • Monitored performance of junior team members and offered support.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Document and resolve any customer service or associate issues daily.
  • Provided service and sales to walk-in customers.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Increased sales by 40% through upselling and increasing return customers numbers by providing superior customer service and products.

Assistant Warehouse Manager

University Of California Press
Berkeley, CA
03.1997 - 01.2015
  • Managed freight and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Assist in managing Site and Departmental budget.
  • Responsible for onboarding and training of new warehouse staff.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Kept corporate departments and customers updated on critical shipments.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Coached motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Developed and implemented inventory preparation and counting system that reduced yearly inventory time from 1.5 months to 1 week over 3-year period.
  • Negotiated with common carriers and freight companies resulting in annual contracts resulting in cost savings of 70%.
  • Introduced, planned and Implemented project that migrated warehouse computer systems from Unix terminals to Microsoft workstations increasing productivity by 300%.
  • Successfully demonstrated ability to support Microsoft networking WAN by reducing down time by 90%.
  • Responsible for management and support of warehouse workstations, servers, networking assets and user administration.
  • Responsible for connectivity of warehouse computer networks and training of warehouse staff in computerized shipping and inventory systems.

Education

MBA - Business Administration

California State University
05.2020

Skills

  • Distribution and warehouse Management
  • Warehouse Operations
  • Customer Service
  • Advanced computer skills
  • Reducing Costs
  • KPI development and analysis
  • Strategic Goals
  • Performance improvements
  • Operating Budgets
  • Retail Operations
  • Logistics

Timeline

Sales and Services Associate/ Trainee Supervisor

United States Postal Service, USPS
06.2015 - 10.2020

Assistant Warehouse Manager

University Of California Press
03.1997 - 01.2015

MBA - Business Administration

California State University

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