Ronald Brown
Operations Manager
Sacramento,CA
Summary
Dedicated Operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Distribution Center Manager
Highline Warren
Sacramento, CA
12.2021 - 10.2024
- Monitored key performance indicators, identifying areas for improvement and implementing corrective actions.
- Managed staffing levels to meet fluctuating demand while controlling labor costs by 30%.
- Reduced order processing time with streamlined procedures for increased customer satisfaction.
- Conducted regular audits of inventory accuracy, addressing discrepancies promptly for optimal stock control.
- Optimized distribution center layout for improved workflow and space utilization.
- Coordinated cross-functional teams to ensure smooth operations and timely deliveries.
- Coordinated seasonal peaks in demand through effective planning, communication, and resource allocation strategies.
- Supervised team of 24 employees and oversaw all activities for 150,000 square foot warehouse.
Postal Service Clerk/Shift Supervisor Trainee
USPS
Pacific Grove, CA
10.2019 - 12.2022
- Streamlined package handling processes for improved delivery times and reduced damage incident for over 2500 packages a day.
- Provided exceptional support during holiday seasons, adapting quickly to increased workloads of 50% without compromising performance.
- Resolved customer concerns swiftly, promoting positive experiences and building lasting relationships with patrons.
- Promoted USPS products and services to enhance revenue generation while fulfilling customer needs.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Enhanced customer satisfaction by providing efficient and courteous service at the postal counter.
Sales and Services Associate
United States Postal Service, USPS
Seaside, CA
06.2015 - 10.2019
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Writing and balancing daily bank deposits.
- Proved successful working within tight deadlines in a fast-paced atmosphere.
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Surpassed weekly customer satisfaction goals through continuous improvement and training.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Increased sales by 40% through upselling and increasing return customers numbers by providing superior customer service and products.
Assistant Warehouse Manager
University Of California Press
Berkeley, CA
03.1997 - 01.2015
- Assist in managing Site and Departmental budget.
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Responsible for onboarding and training of new warehouse staff.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Kept corporate departments and customers updated on critical shipments.
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
- Coached motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Developed and implemented inventory preparation and counting system that reduced yearly inventory time from 1.5 months to 1 week over 3-year period.
- Negotiated with common carriers and freight companies resulting in annual contracts resulting in cost savings of 70%.
- Introduced, planned and Implemented project that migrated warehouse computer systems from Unix terminals to Microsoft workstations increasing productivity by 300%.
- Successfully demonstrated ability to support Microsoft networking WAN by reducing down time by 90%.
- Responsible for management and support of warehouse workstations, servers, networking assets and user administration.
- Responsible for connectivity of warehouse computer networks and training of warehouse staff in computerized shipping and inventory systems.
Education
Graduate Certificate - Real Estate Sales
University of California, Los Angeles
Los Angeles, CA 07.2025 - 03.2026
MBA - Business Administration
California State University
Monterey Bay, Seaside, CA05.2020
Skills
- Distribution Management
- Warehousing Operations
- Process Improvement
- Advanced computer skills
- Maintain Inventory
- KPI development and analysis
- Productivity Improvements
- Ms Office
- Logistics
- Team collaboration
- Time management
- Attention to detail
- Customer service
- ADP time management system
- Team performance enhancement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Graduate Certificate - Real Estate Sales
University of California, Los Angeles
07.2025 - 03.2026
Assistant Distribution Center Manager
Highline Warren
12.2021 - 10.2024
Postal Service Clerk/Shift Supervisor Trainee
USPS
10.2019 - 12.2022
Sales and Services Associate
United States Postal Service, USPS
06.2015 - 10.2019
Assistant Warehouse Manager
University Of California Press
03.1997 - 01.2015
MBA - Business Administration
California State University