Summary
Overview
Work History
Education
Skills
Special Interest
Activities
Community Service
Timeline
Generic

Ronald Burden

Hazel Crest,IL

Summary

Hard working, dependable team player who is highly adaptable to learn and understand new procedures and techniques seeking a position with a reputable company where I can utilize my excellent leadership and inter personal skills along with my exceptional physical abilities, and great attention to detail

Overview

20
20
years of professional experience

Work History

Sole Trucking
05.2015 - Current
  • Loading Cargo
  • Operating Lift
  • Verifying Manifest
  • Receiving shipments
  • Transport Cabs to desired lot location

Youth Coach

Dolton Park Districk Summer Camp
06.2005 - Current
  • Worked with youth ages 8 thru 12
  • Assisted youth in developing their skills in basketball through daily fitness drills
  • Promoted sportsmanship and team work
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Prepared athletes for special competitions and tournaments.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.

Mail Handler

United States Post Office
04.2021 - 01.2024
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Maximized workplace safety with proper handling techniques for heavy or oversized packages.
  • Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
  • Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
  • Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.

Customer Service Representative

Chicago Transit Authority, CTA
03.2018 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

VEHI-SHIP
12.2014 - 05.2015
  • Vehicle Transport
  • Transport vehicles from Ford Motor plant to final destinations
  • Inspect vehicle prior to departure and upon hand off
  • Complete and maintain work order request

(part time)

Carl Budding
11.2014 - 12.2014
  • Shipping and Receiving
  • Operate Lift
  • Inspect work order request
  • Complete department deliveries
  • Assembly Line Production

Administrative Support

River Oaks Condominiums
11.2007 - 01.2008
  • Organized and maintained confidential records
  • Scheduled and maintained work orders request

Education

Bachelor of Science - Kinesiology

Grambling State University
Grambling, LA
05.2013

Special Interest: US History, Special Education

Seton Academy
South Holland, IL
05.2007

Skills

  • Persistent in completing jobs and tasks
  • Excellent customer service skills
  • Demonstrated leadership ability
  • Work well in team environment
  • Good organizational and time-management skills
  • Strong problem-solving ability
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Proficient in Power Point
  • Proficient in Internet Research

Special Interest

  • US History
  • Special Education

Activities

  • Thomas More College – Summer Basketball Camp, 06/01/07, 06/30/07
  • Seton Academy – Varsity Basketball, Team Captain, 08/01/03, 03/01/07

Community Service

  • La Rabida Children’s Hospital – Assisted staff with arts/crafts and play activities
  • Autism Fund Raisers and Walks
  • Chicago Food Depository – Annual Food Drive
  • Seton Great Day of Service – Clean community park of litter

Timeline

Mail Handler

United States Post Office
04.2021 - 01.2024

Customer Service Representative

Chicago Transit Authority, CTA
03.2018 - 03.2021

Sole Trucking
05.2015 - Current

VEHI-SHIP
12.2014 - 05.2015

(part time)

Carl Budding
11.2014 - 12.2014

Administrative Support

River Oaks Condominiums
11.2007 - 01.2008

Youth Coach

Dolton Park Districk Summer Camp
06.2005 - Current

Special Interest: US History, Special Education

Seton Academy

Bachelor of Science - Kinesiology

Grambling State University

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Ronald Burden