Ronald Burns
Maidsville,WV
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Manager
AT&T Mobility
06.2017 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Manager
AT&T Mobility
11.2015 - 05.2017
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Manager
AT&T Mobility
03.2012 - 10.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
MBA - Data Science And Analytics
California University of Pennsylvania
California, PA05.2022
Master of Science - Integrated Marekting And Communication
West Virginia University
Morgantown, WVBachelor of Science - Journalism
West Virginia University
Morgantown, WVSkills
- Root Cause Analysis
- Documentation and Reporting
- System Analysis
- Strategic Planning
- SQL and Databases
- SAS Programming
- Big Data Analytics
- Excel Proficiency
- Tableau Software
- Quantitative Skills
- Project Management
- Emotional intelligence
Timeline
Manager
AT&T Mobility
06.2017 - 05.2023
Manager
AT&T Mobility
11.2015 - 05.2017
Assistant Manager
AT&T Mobility
03.2012 - 10.2015
MBA - Data Science And Analytics
California University of Pennsylvania
Master of Science - Integrated Marekting And Communication
West Virginia University
Bachelor of Science - Journalism
West Virginia University
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