Ronald Bycraft Jr.
Canton,MI
Summary
Dynamic Upstream High Voltage Battery Service Engineer at Ford Motor Company, adept at driving service process improvements and enhancing vehicle uptime through data analysis. Proven track record in technical support and project management, delivering innovative solutions that elevate customer satisfaction and operational efficiency. Committed to continuous improvement and quality assurance in all endeavors.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Upstream High Voltage Battery (HVB) Service Engineer
Ford Motor Company
Dearborn, Michigan
09.2021 - Current
- Collaborated with global product design teams to integrate customer-centric serviceability into product development.
- Leveraged Gemba dealer visits for field insights, translating observations into actionable service process improvements.
- Analyzed service data to identify cost-reduction opportunities, enhancing vehicle uptime and minimizing labor expenses.
- Managed battery array balancing tools, ensuring operational efficiency and quality through supplier oversight and technical support.
- Provided frontline technical support for field operations, facilitating seamless integration with manufacturing processes.
Electrical Design and Release Engineer
Ford Motor Company
Allen Park, USA
11.2012 - 09.2021
- Managed project timelines and resource matrices for collaborative product releases with Ford of Mexico, ensuring on-time delivery.
- Collaborated with global teams to execute software pre-launch releases, preventing 'Things Gone Wrong' (TGWs).
- Engineered Vehicle Personalization systems, including remote start and security features, across all vehicle programs.
- Pioneered launch of Ford Remote Access, enabling North American customers to control vehicles remotely.
- Authored test plans and use cases in collaboration with suppliers to ensure product quality.
- Developed technical documentation and customer education materials to streamline dealer installations.
- Partnered with program management to achieve high-quality product launches that met objectives.
Lead Validation Engineer
Magneti Marelli
Auburn Hills, USA
10.2010 - 11.2012
- Led a team of five validation engineers to optimize workflows and ensure on-time project delivery.
- Designed and executed extensive test plans for software and hardware applications, including HMIs and BEV mobile apps.
- Collaborated with international teams to deliver robust products for heavy trucking industry.
- Managed software release tracking and maintained accuracy of test hardware for reliable reporting.
- Partnered with program management to ensure timely delivery of all project milestones.
- Spearheaded process improvements in manufacturing, boosting efficiency and quality metrics.
- Facilitated 8D problem-solving process, communicating root cause analyses and corrective actions to clients.
- Analyzed warranty returns with Quality team, driving continuous product quality enhancements.
Electronics Engineering Technician
Code Systems incorporated
Troy, USA
10.2004 - 10.2010
- Developed comprehensive software design specifications and component validation test plans to meet customer requirements.
- Facilitated rapid issue resolution through direct customer engagement, boosting satisfaction and expediting solutions.
- Authored detailed installation sheets for remote start products, optimizing dealer and customer setup processes.
- Designed individualized test plans for remote start products across automotive manufacturers, ensuring product integrity.
- Provided technical support to customers and suppliers, promoting collaboration and high-quality component delivery.
- Collaborated with program management to drive innovation in components, kits, and Bills of Materials (BOMs).
- Participated in software code reviews with management and engineers, enhancing code quality and performance.
- Authored Design Failure Mode and Effect Analyses (DFMEAs) for control modules, mitigating risks and improving reliability.
Service Technician
Tom Holzer Ford
Farmington Hills, USA
02.2003 - 10.2004
- Managed seamless integration of electrical accessories, enhancing overall system functionality and customer readiness.
- Resolved complex faults in electrical accessories, significantly reducing vehicle downtime.
- Engaged with customers to ensure deliverables met expectations, consistently achieving satisfaction.
- Performed light-duty electrical and HVAC repairs, ensuring vehicles maintained operational integrity.
Network Communications Technician
TAC Automotive
Dearborn, USA
11.1999 - 12.2002
- Optimized test scheduling to align with NETCOM engineering requirements for efficient resource utilization.
- Executed DV testing across all Ford Motor Company vehicle networks, analyzing results for product development.
- Coordinated test operations with staff to ensure availability of necessary test resources and facilities.
- Led system integration and provided technical support for Ford Convergence 2000 and CES 2001 show vehicles.
- Managed document control within NETCOM e-room to facilitate secure information sharing and collaboration.
Education
Master of Science (MS) - Engineering Management, Manufacturing and Design
Eastern Michigan University
Ypsilanti, MI12-2019
Bachelor of Arts (BA) - Business Management and Leadership
Concordia University
Ann Arbor, MI09-2008
Associates of Applied Science (AAS) - Bio-Medical Technologist (Electronics)
Schoolcraft Community College
Livonia, MI05-1996
Skills
- Battery management
- Technical documentation
- Product testing
- Service process improvement
- Technical support
- Data analysis
- Project management
- Product integration
- Customer engagement
- Electrical troubleshooting
- Quality assurance
- Reliability testing
- Effective communication
- Team collaboration
- Process optimization
- Diagnostic support
- Installation management
- Design enhancement
- Schedule coordination
- Parts replacement proficiency
- Safety procedures adherence
- Equipment operation skills
- Electrical systems knowledge
- Acceptance testing experience
- Error reduction strategies
- Mechanical aptitude development
- System diagnostics capability
- Schematic reading proficiency
- Hardware testing expertise
- Appointment management skills
- Data collection techniques
- Root-cause analysis proficiency
- Continuous improvement focus
Professional Societies
- Society of Manufacturing Engineers, Dearborn, MI, 09/01/16 - Present
- Epsilon Pi Tau Honors Fraternity, Ypsilanti, MI, 2017 - 2020
Certification
- Six-Sigma Greenbelt
- Global Tier Level Two Driver
Accomplishments
- Nominated for 2024 Ford + Champions
- 2016 EESE Technical Innovation Project
Timeline
Upstream High Voltage Battery (HVB) Service Engineer
Ford Motor Company
09.2021 - Current
Electrical Design and Release Engineer
Ford Motor Company
11.2012 - 09.2021
Lead Validation Engineer
Magneti Marelli
10.2010 - 11.2012
Electronics Engineering Technician
Code Systems incorporated
10.2004 - 10.2010
Service Technician
Tom Holzer Ford
02.2003 - 10.2004
Network Communications Technician
TAC Automotive
11.1999 - 12.2002
Master of Science (MS) - Engineering Management, Manufacturing and Design
Eastern Michigan University
Bachelor of Arts (BA) - Business Management and Leadership
Concordia University
Associates of Applied Science (AAS) - Bio-Medical Technologist (Electronics)
Schoolcraft Community College
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