Ronald Carter
Niagara Falls,NY
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing
Overview
12
12
years of professional experience
Work History
Manager on Duty
Gold Pack LLC
09.2016 - Current
- Developed detailed plans to help develop 16 up and coming writers.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Evaluated employee/writers performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
- Solicited customer feedback to identify and improve on areas of weakness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Negotiated contracts with vendors and suppliers, securing favorable terms to reduce overall operating costs.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism through email and phone calls.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired writers on operating equipment and safety and developed training manual to use for reference.
- Founded a publishing company
- Wrote and published forty books.
- Managed social media pages
Manager
Blaque Diamond Publishing
05.2012 - 02.2014
- Evaluated employee performance of 16 writers and conveyed constructive feedback to improve skills.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Education
Associate of Applied Science - Business Administration
Niagara County Community College
Sanborn, NY05.2024
Skills
- Project Planning
- Hiring and Training
- Schedule oversight
- Team Leadership
- Professional and Courteous
- Process Improvement
- Decision-Making
- Goal-Oriented
- Idea Development and Brainstorming
- Computer Skills
writing
I wrote and published 40 books in the fiction genre.
Timeline
Manager on Duty
Gold Pack LLC
09.2016 - Current
Manager
Blaque Diamond Publishing
05.2012 - 02.2014
Associate of Applied Science - Business Administration
Niagara County Community College
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