Ronald Castro
Doha
Summary
Results-oriented Site In-Charge with 11 years of successful experience managing sales staff by coaching employees, delegating assignments and motivating team to exceed sales goals. Expertise in inventory management and loss prevention coupled with familiarity of sales policies and procedures. Committed to creating and maintaining cooperative team-based work environment.
Overview
17
17
years of professional experience
Work History
Site In-Charge
Qatar Fuel (Woqod)
Doha, Qatar
04.2013 - Current
- Oversee the daily operations of the store by managing the schedules, overseeing inventory and stock, and ensuring that all safety and cleanliness standards are met.
- Ensuring the premises and equipments are maintained and compliant with health and safety regulations.
- Monitoring fuel levels and ordering new supplies.
- Supervise and train the staff to ensure high-quality customer service and accuracy.
- Monitoring shelves stocks and product displays, and the general appearance of the store.
- Maintain accurate records and reports of store performance, sales, and customer service.
- Train, evaluate, and coach staff to reach sales.
- Manage cash and credit transactions.
- Handle customer inquiries and complaints in a professional and timely manner.
- Monitor store performance and suggest strategies for improvement.
Salesperson
Sandugo Sandals Inc
Angeles City, Philippines
09.2010 - 04.2013
- Greet customers as they enter the store.
- Answer customer questions and assist with requests.
- Demonstrating and presenting products.
- Restock and organize merchandise on the sales floor.
- Resolve complaints and issues in a timely and professional manner.
Counter Person
Golden Frost Inc (Dunkin Donuts)
Angeles City, Pampanga
03.2010 - 09.2010
- Follow food safety standards.
- Prepare food and beverages.
- Assemble and package orders and serve to guests.
- Maintain clean and organized work station.
- Clean equipment and guest areas.
- Stocking items such as cups, lids, etc at work station.
- Take orders at the front counter pos and handle payments.
- Follow speed of service standards.
Counter Person
Golden Frost Inc (Dunkin Donuts)
Angeles City, Philippines
06.2009 - 12.2009
- Follow food safety standards.
- Prepare food and beverages.
- Assemble and package orders and serve to guests.
- Maintain clean and organized work station.
- Clean equipment and guest areas.
- Stocking items such as cups, lids, etc at work station.
- Take orders at the front counter pos and handle payments.
- Follow speed of service standards.
Cashier
Puregold Price Club
Mabalacat Pampanga, Philippines
06.2008 - 11.2008
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Pilipinas Makro, Inc.
Mabalacat, Pampanga
09.2007 - 02.2008
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
College - Business Information Management
AMA Computer Learning Center
Angeles City, Philippines04.2006
Secondary Education -
Angeles City National High School
Angeles City, Philippines04.2004
Primary Education -
Lourdes Northwest Elementary School
Angeles City, Philippines04.2000
Skills
- Customer Service
- Inventory Management
- Visual Merchandising
- Interpersonal skills
- Time Management
- Leadership
Languages
English
Filipino
Personal Information
- Age: 35
- Height: 5'8
- Weight: 165 lbs.
- Date of Birth: 08/10/88
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Site In-Charge
Qatar Fuel (Woqod)
04.2013 - Current
Salesperson
Sandugo Sandals Inc
09.2010 - 04.2013
Counter Person
Golden Frost Inc (Dunkin Donuts)
03.2010 - 09.2010
Counter Person
Golden Frost Inc (Dunkin Donuts)
06.2009 - 12.2009
Cashier
Puregold Price Club
06.2008 - 11.2008
Cashier
Pilipinas Makro, Inc.
09.2007 - 02.2008
College - Business Information Management
AMA Computer Learning Center
Secondary Education -
Angeles City National High School
Primary Education -
Lourdes Northwest Elementary School