Ronald Cayette, MBA
New Orleans,United States
Summary
Dedicated MBA graduate with extensive experience in team leadership, client relations, data analysis, and system maintenance. Known for fostering a positive culture and acting as a copilot in team and project dynamics, Proficient in aligning organizational values with daily operations. The ability to troubleshoot complex issues, optimize processes, and maintain high standards of customer service has been a cornerstone of a career. Seeking a position as a Healthcare Engagement Consultant to leverage skills, drive, and insights for strategic leadership and business development roles. With over a decade of professional experience focused on system maintenance, data analysis, and user support in the health IT sector, acted as a key provider of consulting solutions and support. Career is further complemented by 3 years in compliance investigations, successfully influencing processes and outcomes. Skilled in electronic medical record maintenance, Epic system troubleshooting, client relations, and process optimization, ready to take on new challenges that utilize a comprehensive skill set.
Overview
23
23
years of professional experience
Work History
Compliance Investigator 3
Louisiana State Civil Service
10.2020 - Current
- Conducted investigations into alleged or suspected misconduct by licensed members of board.
- Conducted 143 yearly witness interviews to gather evidence, enhancing investigation accuracy and credibility.
- Investigated 66 cases per year of alleged law violations, achieving high compliance and corrective actions.
- Prepared 1,186 confidential investigative files with 100% accuracy and confidentiality in 2022.
- Deliver presentations and training on applicable laws and licensure regulations to public for 2 years.
Epic Consultant
CTG
02.2013 - 05.2020
- Provided innovative healthcare IT solutions to Epic Systems operations issues for hospital system of 18,000+ users via phone and email.
- Responded to wide range of Epic questions from 18,000 hospital users via phone (140 calls) and email (40 emails) per week.
- • Mentored and trained team members by simplifying technical information for non-tech users, achieving 100% (5/5) end-user review success rating.
- • Collaborated with software development team on reported errors and bugs, assisting deployment of release fixes for three go-lives.
- • Demonstrated innovative leadership by leading multiple go-live rollouts of new Epic EMR versions at six different hospital systems.
Credentialed Epic Ambulatory/Inpatient Physician Trainer
Intellect Resources
02.2012 - 12.2012
- Led customer facing training sessions for diverse end users, including providers, nurses, front desk staff, and technologists, on multiple Epic applications.
- Collaborated with principal trainer to design curricula, create study guides, and develop tip sheets.
- Provided constructive feedback to trainees, monitored progress, and reported on performance to management.
- Instructed onboarding trainers and taught specific workflows to ensure smooth transitions.
- Recorded and analyzed questions and feedback for future educational improvements.
- Ensured training rooms, workstations, devices, and materials were ready for classes.
- Administered and graded end-user proficiency tests.
- Managed classroom attendance and maintained updated test environment for each session.
- Accumulated over 2000 hours of classroom training, including Specialist To Specialist Training (STS) for cross-trained credentialed trainers in various modules.
Senior Sales Account Manager
CDW
02.2005 - 12.2011
- Facilitated effective change management in process of closing $17 million classroom project with Austin ISD.
- Developed and maintained relationships with vendors and customers, fostering new opportunities and enhancing customer experience through change management.
- • Established, nurtured, and expanded business, social, and civic relationships with clients through effective account management of SME.
- • Provided effective customer experience management and contributed to business development, optimizing customer relationships.
- • Demonstrated creative problem solving with strong knowledge of products, applications, market conditions, and promotional trends.
- • Influence in working with Microsoft teams in selling MS products to school districts in Southern US region.
- • Administered and graded end-user proficiency tests.
- • Managed classroom attendance and maintained updated test environment for each session.
- • Accumulated over 2000 hours of classroom training, including Specialist To Specialist Training (STS) for cross-trained credentialed trainers in various modules.
Financial Maintenance Representative
Volkswagen Credit Auto Receivables Corp.
09.2000 - 01.2005
- Collaborated with accounting department on daily, monthly, and year-end reconciliation.
- Tested new software for proper account functionality, documented potential issues, and provided solutions.
- Trained and coached representatives on departmental procedures, ensuring industry compliance.
Education
Master of Business Administration (MBA) -
Purdue Global
West Lafayette, IN07.2023
Bachelor of Science, Business-Finance -
Xavier University of Louisiana
New Orleans, LA12.1999
Skills
- Strategic Business Development & Management
- Healthcare IT & Information Management
- Communication & Leadership
- Customer Relationship & Technical Skills
Memberships Credentials Certifications
- Epic Ambulatory/Inpatient Credentialed Physician Trainer - Ochsner Health
- National Society of Leadership Success (NSLS) Membership
- Orientation and Leadership Development Training Certified - NSLS
- Foundations of Leadership Development Certified - NSLS
- Advanced Leadership Development Certification - NSLS
- National Black MBA Association Member - NBMBAA
- AFS Global Competence Certificate - AFS Intercultural Programs
- Global Scholar Micro-credential - Purdue Global
Timeline
Compliance Investigator 3
Louisiana State Civil Service
10.2020 - Current
Epic Consultant
CTG
02.2013 - 05.2020
Credentialed Epic Ambulatory/Inpatient Physician Trainer
Intellect Resources
02.2012 - 12.2012
Senior Sales Account Manager
CDW
02.2005 - 12.2011
Financial Maintenance Representative
Volkswagen Credit Auto Receivables Corp.
09.2000 - 01.2005
Master of Business Administration (MBA) -
Purdue Global
Bachelor of Science, Business-Finance -
Xavier University of Louisiana
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