Ronald Cheslock
Ellijay,GA
Summary
Results-driven Business Analyst with expertise in leading business process improvement, systems analysis, and technology solution implementation across the healthcare, insurance, and tourism sectors. Proficient in orchestrating project execution for large-scale healthcare IT solutions. Deep experience in requirements management and elicitation, effectively bridging the gap between business needs and technical requirements to design solutions that streamline operations, enhance user experiences, and achieve cost reductions. Well-versed in Agile methodologies, user-centered design, and stakeholder management, ensuring project alignment with strategic goals. Committed to transforming business operations by adopting innovative digital solutions that deliver improved operational efficiency and productivity.
Overview
19
19
years of professional experience
Work History
Prospect Development & Social Media Manager (Consultant)
Satterwhite Log Homes
Ellijay, GA
07.2024 - Current
- Results-driven Social Media Manager with 10 years of experience crafting engaging content, driving brand awareness, and delivering measurable results across multiple platforms.
- Provides qualified lead information to the field sales organization to assist in account development/ penetration efforts.
- Create, manage, and drive to acceptance, all online inbound and outbound leads.
- Developed and executed data-driven social media strategies to grow Satterwhite’s online presence across [ Instagram, Facebook, LinkedIn, Twitter, Houzz].
- Leveraged analytics tools to measure ROI and generated comprehensive performance reports.
- Designed social media contests and giveaways, boosting engagement.
Program Director & Business Analyst, Tourism
Gilmer County Chamber of Commerce
Ellijay, GA
07.2022 - 07.2024
- Leads operations, event coordination, program management, and business process enhancements in facilitating improved constituent services and visitor experiences; manages $2.1M+ budget.
- Optimized constituent services and tourism information by implementing self-service tools for wayfinding and payments that streamlined the user experience and enhanced back-office and data management processes.
- Steered 5-month project to implement new kiosk functionality, overseeing end-to-end execution, including project scoping, RFP development, and thorough vendor research, selection, and implementation of required features.
- Led extensive customer discovery and requirements gathering to identify optimal user functionality and designed and implemented test cases and a robust QA process, resulting in a scalable and reliable technology solution.
- Revolutionized the vendor application process by transitioning to digital format; leveraged a user-centered design methodology to define and prioritize user and business requirements and develop new workflows for digital solution.
- Elevated event governance and oversight by establishing standard operating procedures (SOPs) and guidelines to improve logistical and operational coordination among diverse stakeholder groups, enabling more organized and efficient execution.
Career Pause
04.2019 - 07.2022
- SAR Team Leader and First Responder for Gilmer County Fire & Rescue. Performed CPR, first aid, and medical care in emergency situations. Prepared documentation and incident reports; educated community on fire safety.
Project Manager
KForce Government Solutions
Ellijay, GA
09.2017 - 04.2019
- Drove large-scale, complex healthcare IT projects for the Department of Veterans Affairs and Veterans Health Administration (VHA). Led internal requirements management and requirements gathering and oversaw end-to-end technical development, project execution, and delivery of IT solutions.
- Produced project plans, authored project documentation, and managed workstream deliverables using agile development methodologies.
- Maximized project efficiency utilizing project management tools to improve accuracy of project intake, provide transparency of project status reports, and adjust resource allocation and capacity planning.
- Actively managed project health, ensuring compliance with VHA standards, QA, and business operations.
- Established standard operating procedures (SOPs) and guidelines for business modeling, user requirements documentation, and benchmarking.
- Spearheaded vendor evaluation process for multiple IT solutions; coordinated development of RFIs and RFPs, vendor presentations, and assessment of technical specifications and data integrations.
Project Manager & Sales Executive
Satterwhite Log Homes
Ellijay, GA
05.2016 - 10.2017
- Led residential construction projects from lead generation through completion; liaised between clients and general contractor to ensure accuracy in project design and build, facilitate material selection, and approve scope changes.
Program & Business Analyst
Department of Veterans Affairs
Atlanta, GA
12.2010 - 02.2015
- Led requirements gathering and analysis for healthcare IT systems implementation projects. Executed gap analysis and workflow process mapping for current and desired states, defined business scope, wrote use cases and test scripts, and authored new process flows.
- Improved patient and user experience by modernizing the VA’s electronic health records (EHR) system; seamlessly integrated multiple departments, automating patient forms, workflows, and processes.
- Led elicitation of business requirements with clinical subject matter experts (SMEs); translated customer needs into functional requirements for building digital product solutions.
- Partnered with cross-functional team throughout the project lifecycle to ensure product solutions and features achieved intended functional and operational requirements.
Senior Business Systems Analyst, Life & Disability
Aetna Group Insurance
Alpharetta, GA
08.2006 - 04.2010
- Spearheaded technology projects, driving collaboration between clients, IT, and project teams; elicited and documented customer and business requirements.
- Defined new business processes and formulated recommendations for implementation; created user stories based on user research and facilitated joint application design (JAD) sessions with end users, stakeholders, and software engineering teams.
Education
Bachelor of Science (BS) - Healthcare Administration
Roger Williams University
Graduate Certificate - Business Analysis
George Washington University
Graduate Certificate - Geographical Information Systems
Pennsylvania State University
Skills
- Business Analysis
- Functional Analysis
- Process Improvement
- Change Management
- Project Management
- Requirements Management
- Stakeholder Management
- Solution Design
- IT & Business Integration
- Documentation
- Process Mapping
- Usability
- Agile Methodologies
- Program Management
- Test Case
- User Testing
- Data Analysis
- Reporting
- Quality Assurance (QA)
Early Career Experience
- Clinical Operations Manager, Maine Cardiology Associates, South Portland, ME
- Project Manager & Business Process Analyst, Information Systems, Care New England, Warwick, RI
- Group Practice Administrator, Naval Healthcare New England, Newport, RI
- Hospital Corpsman & Combat Medic, United States Marine Corps, Camp Lejeune, NC, 1994-08-01, 2004-10-01
Timeline
Prospect Development & Social Media Manager (Consultant)
Satterwhite Log Homes
07.2024 - Current
Program Director & Business Analyst, Tourism
Gilmer County Chamber of Commerce
07.2022 - 07.2024
Career Pause
04.2019 - 07.2022
Project Manager
KForce Government Solutions
09.2017 - 04.2019
Project Manager & Sales Executive
Satterwhite Log Homes
05.2016 - 10.2017
Program & Business Analyst
Department of Veterans Affairs
12.2010 - 02.2015
Senior Business Systems Analyst, Life & Disability
Aetna Group Insurance
08.2006 - 04.2010
Bachelor of Science (BS) - Healthcare Administration
Roger Williams University
Graduate Certificate - Business Analysis
George Washington University
Graduate Certificate - Geographical Information Systems
Pennsylvania State University