RONALD CHICAS MONTESINOS
Cypress,TX
Summary
Proficient Computer Operator skilled at establishing controls and managing daily data jobs. Hardworking professional adept at correcting routine problems and escalating major concerns. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Computer Operator
Department of State
Bangkok, Thailand
01.2024 - Current
- Installed, configured and maintained computer hardware and software systems.
- Performed data entry tasks, including updating customer information in databases.
- Conducted regular maintenance checks on computers to identify potential issues before they arise.
- Resolved hardware-related issues such as improper display settings or malfunctioning keyboards.
- Ensured compliance with company policies regarding computer use and security procedures.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Updated antivirus software on a regular basis to ensure protection against malicious programs.
- Maintained an inventory of spare parts for quick repairs when needed.
- Documented job processing requirements and data flow for applications.
- Maintained logs and records of system security activities and procedures.
Senior Sales Consultant
AT&T
Alexandria, VA
07.2019 - 12.2022
- Created monthly reports summarizing sales performance metrics such as revenue, volume, margin.
- Maintained an up-to-date database of leads, customers and prospects utilizing CRM tools.
- Negotiated contracts with vendors for discounts on bulk orders or special terms and conditions.
- Met with management to present sales report data outlining breakdown of actual sales revenue in comparison to forecast.
- Monitored and oversaw staff performance to attain accurate individual and team target metrics.
- Conducted market research to identify potential customers and competitive pricing.
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
Server Manager
The Cheesecake Factory
Austin, TX
10.2017 - 07.2019
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Managed server deployments and configurations, including hardware and software upgrades.
- Monitored system performance to ensure optimal operation of servers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Analyzed system logs and identified potential issues with server operations.
- Performed troubleshooting to diagnose and resolve system-related problems.
- Conducted performance reviews for servers and provided feedback as needed.
- Developed strategies to increase sales, reduce costs, and improve efficiency.
- Ordered supplies necessary for efficient operation of the restaurant.
Server Trainer
Olive Garden
Houston, TX
10.2015 - 10.2017
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
- Developed and implemented training programs for new hires and existing employees.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Provided one-on-one coaching sessions to help individuals improve their skills.
- Created and managed online learning platforms, such as webinars, virtual classrooms, and e-learning modules.
- Managed the logistics of training events such as booking venues and arranging catering services.
Education
Some College (No Degree) - Business Administration And Management
Texas State University
San Marcos, TXSkills
- Fluent in Spanish
- Conflict and dispute resolution
- Data Quality Management
- Server monitoring
- Performance Management
- Operating System Expertise
- Security Updates
- Technical Analysis
- IT Documentation
- Hardware and software updates
- System Administration
- Hardware and software installation
- Hardware Repair
- Regulatory Compliance
- User Training
- Software Installation
Certification
SafeServ certification: Food Handling
Languages
Spanish
Professional
References
References available upon request.
Timeline
Computer Operator
Department of State
01.2024 - Current
Senior Sales Consultant
AT&T
07.2019 - 12.2022
Server Manager
The Cheesecake Factory
10.2017 - 07.2019
Server Trainer
Olive Garden
10.2015 - 10.2017
Some College (No Degree) - Business Administration And Management
Texas State University