Ronald C. Morrison
Overview
25
25
years of professional experience
Work History
Assistant Banking Center Manager
PEOPLES BANK
01.2022 - Current
- Oversee branch operations, ensuring efficiency in transaction processing, client servicing, and account management
- Lead, coach, and develop branch staff to exceed sales and referral goals, increasing overall branch revenue
- Ensure adherence to financial controls, regulatory compliance, and audit requirements through rigorous operational reviews
- Implement strategies for customer acquisition, cross-selling financial products, and deepening client relationships
- Manage ATM transactions, cash orders, and vault balancing to maintain operational integrity
- Foster a high-performance culture by recognizing and rewarding outstanding employee contributions
Assistant Branch Manager / Teller Supervisor
HYDE PARK BANK (WINTRUST)
01.2022 - 01.2022
- Supervised daily teller operations, ensuring adherence to regulatory guidelines and bank policies
- Conducted operational audits to maintain compliance and mitigate financial risks
- Trained and coached staff on identifying referral and cross-sell opportunities, driving revenue growth
- Managed vault operations, cash shipments, and branch security protocols
- Led hiring, training, and performance management initiatives to build a high-performing team
Assistant Branch Manager / Teller Supervisor
FIRST MIDWEST BANK
01.2019 - 01.2022
- Managed multi-location branch operations, overseeing teller functions, vault operations, and compliance requirements
- Directed recruitment, training, and development of branch staff, ensuring alignment with business objectives
- Spearheaded initiatives to enhance customer experience and achieve branch sales targets
- Developed and executed sales strategies to drive revenue growth through product cross-selling and client referrals
- Ensured regulatory adherence by conducting comprehensive audits and compliance assessments
Assistant Branch Manager / Financial Center Operations Manager
CITIBANK
01.2006 - 01.2018
- Led financial center operations, ensuring compliance with legal, corporate, and regulatory policies
- Developed and executed operational controls to mitigate losses and improve financial efficiency
- Managed talent acquisition, performance reviews, and employee development programs
- Resolved escalated client issues, enhancing customer satisfaction and retention
- Implemented incentive programs to recognize and reward top-performing employees
Customer Service Manager / Service Officer
CITIBANK
01.2003 - 01.2006
- Designed and implemented referral strategies, driving new customer acquisition and cross-selling opportunities
- Partnered with commercial, insurance, and investment teams to expand client financial portfolios
- Increased client retention through personalized financial solutions and superior service
Personal Banker
CITIBANK
01.2000 - 01.2003
- Achieved personal and branch sales targets by identifying client financial needs and recommending tailored solutions
- Developed a robust referral network with internal and external business partners
- Educated clients on digital banking solutions, enhancing overall customer experience
Education
Business & Accounting
Moraine Valley Community College
Palos Hills, ILSkills
- Proficient in banking software, financial reporting, and CRM tools
- Certified in Risk & Compliance Management
- Strong expertise in Microsoft Office Suite (Excel, Word, PowerPoint)
Affiliations
- Active member of financial leadership forums and banking industry networks.
- Volunteer mentor for financial literacy programs in underserved communities.
BANKING LEADERSHIP MANAGER
Strategic Leadership | Sales & Revenue Growth | Operational Excellence
Results-driven Banking Leadership Manager with extensive experience in financial operations, customer relationship management, and sales growth. Proven track record of leading high-performance teams, optimizing operational efficiency, and ensuring compliance with regulatory requirements. Adept at developing strategic initiatives to enhance client satisfaction, drive revenue, and strengthen risk management controls.
CORE COMPETENCIES
- Branch Operations Management
- Sales & Business Development
- Risk & Compliance Management
- Client Relationship Management
- Financial Analysis & Cost Control
- Talent Acquisition & Development
- Audit & Regulatory Compliance
- Process Improvement & Optimization
- Cross-Selling & Revenue Growth
Timeline
Assistant Banking Center Manager
PEOPLES BANK
01.2022 - Current
Assistant Branch Manager / Teller Supervisor
HYDE PARK BANK (WINTRUST)
01.2022 - 01.2022
Assistant Branch Manager / Teller Supervisor
FIRST MIDWEST BANK
01.2019 - 01.2022
Assistant Branch Manager / Financial Center Operations Manager
CITIBANK
01.2006 - 01.2018
Customer Service Manager / Service Officer
CITIBANK
01.2003 - 01.2006
Personal Banker
CITIBANK
01.2000 - 01.2003
Business & Accounting
Moraine Valley Community College
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