Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Coburn

Wiggins,CO

Summary

Branch Manager at Merritt Trailers with a proven track record in enhancing customer satisfaction and driving revenue growth. Skilled in operations management and team development, I implemented strategic sales initiatives that consistently exceeded targets. Recognized for fostering strong client relationships and optimizing branch performance through effective coaching and mentoring.

Overview

22
22
years of professional experience

Work History

Branch Manager

Merritt Trailers
09.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.

Service Manager

Merritt Trailers
05.2021 - 09.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
  • Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.

Shop Foreman

Merritt Trailers
07.2003 - 05.2021
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Trained and coached employees to improve performance and skills.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Directed daily operations of team of Number technicians and shop professionals.
  • Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
  • Increased shop efficiency by implementing streamlined processes and organizing work areas.
  • Managed materials inside shop and at job locations.
  • Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
  • Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
  • Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
  • Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
  • Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
  • Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
  • Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
  • Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.
  • Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
  • Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
  • Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
  • Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
  • Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
  • Collaborated with vendors when procuring materials or equipment necessary for successful project completion within budget constraints while adhering to quality standards.
  • Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
  • Continuously updated technical knowledge through attending industry workshops, seminars, and conferences to stay abreast of new trends or advancements in technology relevant to our field of expertise.
  • Increased workshop efficiency by implementing streamlined work order processing system.
  • Led development of safety protocols to minimize workplace accidents, significantly improving overall safety.
  • Improved customer satisfaction by providing timely and accurate updates on repair status.
  • Managed project timelines to ensure work was completed on schedule and within budget.
  • Optimized workflow by redesigning shop layout for better movement and access.

Education

12th Grade Graduate -

Bear Creek High School
Lakewood, CO
05.1985

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Attention to detail
  • Excellent work ethic
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Client relationship management
  • Strong team-builder
  • Verbal/written communication
  • Employee development
  • Operations management
  • Decision-making
  • Staff supervision
  • Team player
  • Training and development
  • Sales management
  • Staff development
  • Staff training
  • Staff recruitment
  • Interviewing and hiring
  • Product training
  • Account review
  • Proficient in MS office
  • Goals and performance
  • Work prioritization
  • Documentation
  • Friendly
  • Strategic planning
  • Approachable
  • Performance reviews
  • Operational reports
  • Collections
  • Revenue generation
  • Regulatory compliance
  • Federal regulations
  • Safety protocol
  • People-oriented
  • Reliable
  • Reporting
  • Employee monitoring

Timeline

Branch Manager

Merritt Trailers
09.2023 - Current

Service Manager

Merritt Trailers
05.2021 - 09.2024

Shop Foreman

Merritt Trailers
07.2003 - 05.2021

12th Grade Graduate -

Bear Creek High School

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Ronald Coburn