Summary
Overview
Work History
Education
Skills
Timeline
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RONALD COLLISON

Brooklyn,NY

Summary

Dynamic Shift Supervisor at Samaritan Daytop Village with a proven track record in regulatory compliance and conflict resolution. Expert in data management and medication administration, I effectively engage clients and ensure safety in operations. Committed to fostering a supportive environment, I excel in emergency response and client advocacy.

Overview

21
21
years of professional experience

Work History

Shift Supervisor

Samaritan Daytop Village
Queens, NY
09.2024 - Current
  • Input client data using DHS's CARES database, as needed.
  • Communicate effectively with clients, peers, supervisors, and funders.
  • Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, and NYC Dept. The guidelines of Health, NYC Coalition for the Homeless, etc., are adhered to. (i.e., logbook entries, bed checks, client belongings, security, client care, medication, etc.)
  • Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
  • Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
  • Ensure the inventory of security equipment is up to date.
  • Ensure the security of valuables and medications in a safe or cabinet.
  • Retrieve, observe, and document the client’s self-administration of medications, as appropriate.
  • Manage and coordinate the day-to-day functions of the shift, ensuring programming, rounds, and client care services are occurring.
  • Professionally respond to complaints, incidents, and emergencies, and interview all parties, analyze, collect data, document, and report the situation.
  • Resolve individual conflicts and disputes between staff or clients in a respectful, solution-based manner.
  • Participate in program meetings, as requested.
  • Engage clients to address issues that arise during the shift, and document and communicate via written logs, face-to-face meetings, etc. to ensure appropriate staff are aware.
  • Monitor clients’ safety, and ensure safety policies and procedures are practiced daily.
  • Overcome resistance to change from clients.
  • Provide all required information for shift reports to management and/or to funders.
  • In the absence of adequate staffing, I will have direct service/program responsibility in addition to the above.
  • Enforce and adhere to the Good Neighbor Policy, and respond to community concerns when appropriate.

Counselor

WellLife Network
Brooklyn, NY
02.2021 - Current
  • Monitored clients' daily activities and responded appropriately when needed.
  • Utilized motivational interviewing techniques to encourage client engagement and facilitate behavior change.
  • Collaborated with multidisciplinary teams to provide comprehensive care for clients.
  • Created an environment that was safe, supportive, and conducive to learning for all students.
  • Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
  • Conducted mental health assessments with clients in order to determine appropriate interventions.
  • Coordinated resources to support clients and help each achieve targets.
  • Provided individual and group counseling to guide clients in areas of social and emotional needs.
  • Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
  • Engaged in continuous professional development to stay informed about the latest counseling techniques and theories.
  • Provided supervision and mentorship to junior counselors and counseling interns.
  • Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
  • Utilized evidence-based therapeutic approaches, including Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).
  • Collected personal data and insurance information from patients to complete intake paperwork.
  • Developed and maintained professional relationships with referral sources, including physicians, schools, and community agencies.
  • Acted as client advocate to resolve emergency problems in crisis situations.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
  • Conducted individual and group counseling sessions to address mental health issues, career concerns, and personal development.
  • Counseled clients physical, mental factors impacting personal success.
  • Developed crisis intervention strategies for individuals facing difficult situations or events.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Encouraged development of relevant skills to help overcome specific concerns.

Direct Support Professional

WellLife Network
Brooklyn, NY
07.2020 - 12.2020
  • Helping clients with daily tasks, including cooking, shopping, attending appointments, housekeeping, and medication management
  • Assisting clients with things like dressing, bathing, personal hygiene, moving around, getting in and out of bed, and more
  • Teaching and encouraging individuals how to perform certain tasks independently
  • Keeping track of a client's personal information, including things like casework notes, daily activities, medication logs, financial documents, and behavioral assessments
  • Teaching important life skills, like how to interact with others, ask for help, manage finances and more
  • Transporting clients to appointments or other activities outside the home
  • Assisting in keeping a safe living space
  • Managing a client's money, paying their bills, etc
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Drove clients to doctors' appointments and social outings.
  • Facilitated social interactions between participants and their peers in the community.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Consulted with client care team to continually update care plans.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Tracked and reported clients' progress based on observations and conversations.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Maintained detailed records of services performed on clients.
  • Recorded client status progress and challenges in logbooks and reports.
  • Used approved crisis intervention techniques in emergency situations.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Operated a variety of machinery and tools safely and efficiently.

Prime Fulfillment Associate

Amazon
Brooklyn, NY
09.2016 - 03.2020
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Monitored supply levels of packing materials, requesting restocks as necessary.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Managed personal performance metrics, striving for continuous improvement in speed and accuracy.
  • Performed quality checks on products prior to shipment to ensure customer satisfaction.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Conducted inventory counts, identifying discrepancies and updating inventory management system.
  • Stamped price tags on merchandise, referring to official price lists.
  • Loaded and unloaded delivery trucks, managing space effectively to maximize capacity.

Volunteer Service

City Meal On Wheels
Brooklyn, NY
11.2012 - 09.2016
  • Deliver packages and mail to businesses and people in towns, cities, and rural areas
  • Set up a route and deliver mail six days a week on route
  • Place packages and letters in mailbox and secure with mailbox flap
  • Secure many envelopes or parcels with a rubber band
  • Retrieve outgoing mail from boxes
  • Delivers meals to homebound elderly New Yorkers on weekends, weekdays, holidays, and times of emergency

Ground Delivery Driver

FedEx Ground
Brooklyn, NY
05.2004 - 11.2012
  • Followed company safety guidelines when operating motor vehicles.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Demonstrated professionalism and positive attitude in customer interactions.
  • Loaded and unloaded delivery vehicles with packages efficiently.
  • Processed shipment documents neatly and efficiently for each load.
  • Maintained cleanliness and organization of delivery vehicle.
  • Loaded vehicles with deliveries ensuring all items were secured safely in the truck.
  • Complied with all applicable laws and regulations while driving during trips including DOT regulations for hours of service.
  • Reported any accidents or vehicle issues immediately to management.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Navigated route to customer locations using GPS maps.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Provided assistance with unloading freight at customer sites when necessary using appropriate lifting techniques.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.

Education

Bachelor of Science - Human Resources Management

Providence College
Providence, RI
02-2006

Skills

  • Regulatory compliance
  • Client engagement
  • Data management
  • Conflict resolution
  • Medication administration
  • Emergency response

Timeline

Shift Supervisor

Samaritan Daytop Village
09.2024 - Current

Counselor

WellLife Network
02.2021 - Current

Direct Support Professional

WellLife Network
07.2020 - 12.2020

Prime Fulfillment Associate

Amazon
09.2016 - 03.2020

Volunteer Service

City Meal On Wheels
11.2012 - 09.2016

Ground Delivery Driver

FedEx Ground
05.2004 - 11.2012

Bachelor of Science - Human Resources Management

Providence College

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RONALD COLLISON