High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Mud Pump/Engine Tech
Dale Bailey
10.2023 - Current
Job was to tear down oil field mud pumps, remove damaged parts, and prep other parts for sand blast/Paint. Once new parts came in and other parts returned form sand blast/paint we rebuilt the mud pump to go back into service. When in the oil field ending department the job was to tear down the engine completely and clean all parts for the technician to rebuild. Was also forklift certified and could operate an overhead crane.
Store Manager
Goodwill Industries Of Houston
01.2009 - 10.2023
Managed inventory control, cash control, and store opening and closing procedures
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Completed point of sale opening and closing procedures
Rotated merchandise and displays to feature new products and promotions
Partnered with an LP/IT/HR/Transportation/Workforce Solutions departments for Scheduling of staff within a specific sales labor hour budget
Multi-unit manager and over saw staff at 3 locations
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Approved regular payroll submissions for employees
Assisted with hiring, training and mentoring new staff members
Reconciled daily sales transactions to balance and log day-to-day revenue
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
General Laborer
Webb Construction
04.2013 - 09.2013
Got land ready to build on by getting the ground level
Running underground water pipes
Running a Roller (heavy machinery) to get dirt stamped down
Did this while working for Goodwill due to my wife having cancer and not being able to work for supplemental income.
Electrician Apprentice
Inland Electric
03.2002 - 01.2003
Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge
Understood and used proper tools and equipment to install and maintain electrical systems
Pulled wire through conduits and through holes in walls and floors
Organized materials and tools in to maintain clean and neat work areas.