Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ronald Cox

San Gabriel,CA

Summary

Dynamic leader with a proven track record at Berkshire Hathaway, enhancing team performance and customer satisfaction through innovative process improvements and effective staff management. Skilled in inventory control and relationship building, I've successfully driven initiatives that significantly boosted operational efficiency and fostered strong client partnerships.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Driver

Independent Contractors
06.2020 - 12.2024
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.

District Manager

Berkshire Hathaway
08.2016 - 05.2020
  • Drove employee engagement initiatives for improved morale and retention.
  • Aligned team objectives to organizational goals for cohesive direction.
  • Fostered strong client relationships to drive repeat business and referrals.
  • Streamlined operational processes for increased productivity and cost savings.
  • Established operational benchmarks to monitor performance and quality.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
  • Developed and executed strategic plans for underperforming districts, turning around sales figures.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Built relationships with customers and community to establish long-term business growth.

Driver

Independant Contractors
10.2009 - 08.2016
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Improved route efficiency, leading to reduction in average delivery times.

Sales Associate

Bath & Body Works
10.2009 - 12.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Stocker

Bath & Body Works
10.2009 - 12.2011
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Greeted customers and directed to requested products.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.

Driver

Independent Contractors
10.2006 - 10.2009
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Teacher

Mad Science Group Inc
01.2007 - 12.2007
  • Improved student engagement by incorporating hands-on activities into curriculum.
  • Enhanced critical thinking skills with project-based learning opportunities.
  • Fostered a supportive learning environment by implementing inclusive classroom practices.
  • Established strong relationships with families to support student success.
  • Encouraged student participation to boost confidence and self-expression.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.

Supervisor

Bjs Wholesales Club
09.2004 - 10.2006
  • Increased customer satisfaction with streamlined service procedures.
  • Developed training programs for enhanced employee performance.
  • Coordinated cross-functional projects to achieve organizational goals.
  • Conducted performance reviews to support employee development.
  • Trained staff on best practices to enhance service delivery.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.

Education

General High School Education Diploma -

Northumberland High School
Heathsville, VA
02.2022

Pharmacy Technician Diploma - Pharmacy Technician

UEI College
Huntington Park, CA
06.2010

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Complex Problem-solving
  • Inventory control
  • Analytical thinking
  • Process improvement
  • Relationship building
  • Task delegation
  • Department organization
  • Teamwork and collaboration
  • Audit reporting
  • Data analysis
  • Excellent communication
  • Problem-solving abilities
  • Daily logging
  • Verbal and written communication
  • Revenue generation
  • Business management
  • Database management
  • Team building
  • Conflict resolution
  • Strategic planning
  • Schedule management
  • Loading and unloading
  • Punctual and reliable
  • Problem-solving
  • Inclement weather driving
  • Heavy lifting
  • Order picking and processing
  • Friendly and outgoing
  • Physical stamina
  • Confidentiality
  • Self motivation
  • Multitasking
  • Critical thinking
  • Team collaboration

Certification

CPR, HIPPA

Timeline

Driver

Independent Contractors
06.2020 - 12.2024

District Manager

Berkshire Hathaway
08.2016 - 05.2020

Driver

Independant Contractors
10.2009 - 08.2016

Sales Associate

Bath & Body Works
10.2009 - 12.2011

Stocker

Bath & Body Works
10.2009 - 12.2011

Teacher

Mad Science Group Inc
01.2007 - 12.2007

Driver

Independent Contractors
10.2006 - 10.2009

Supervisor

Bjs Wholesales Club
09.2004 - 10.2006

General High School Education Diploma -

Northumberland High School

Pharmacy Technician Diploma - Pharmacy Technician

UEI College

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