Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ronald Cruz

Henderson,NV

Summary

Results driven professional with 16 years experience in retail sales and client service, specializing in data analytics and client care. Seeking a challenging role for a company to leverage skills learned and contribute to organizational growth.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Expert Client Advisor

Louis Vuitton
06.2018 - 01.2023
  • Maintained 50+ client book with forward-thinking strategies focused on addressing client needs and resolving concerns.
  • Assisted clients with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Store mentor provide sales floor and operations etiquette and training
  • Continue client development and outreach with service attitude
  • Oversee customer service operations to ensure quality of service for clients is above satisfactory
  • Communicated visual merchandising information and standards via in-store training and regular meetings.
  • Created look and feel of visual merchandising publications to better target specific audiences.
  • Oversaw visual merchandising for new store openings and store collateral change-outs.
  • Worked cross-functionally to create core branding philosophies.

Support Lead

Tory Burch
07.2016 - 06.2018
  • Preformed stock operations to ensure efficiency and organization of products in support of retail sales objectives
  • Responsible for stock operations tactical delivery including receiving and shipping, sales floor visual presentation maintenance, and maintenance of product levels to meet client and customer needs
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Prepared and proofread reports detailing operations activities
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Understood key performance indicators and usage to drive results through brand driven processes

Stock/Visual Operations Supervisor

MONCLER
12.2014 - 07.2016
  • Created plans and communicated deadlines to complete projects on time
  • Monitored and replenished display inventory and restructured according to available stock
  • Supervised team of up to 15 merchandising employees and monitored adherence to company standards
  • Restructured company merchandising standards to increase customer traffic and product exposure
  • Developed merchandising strategy to efficiently move overstock
  • Worked with customers to understand needs and provide excellent service

Education

High School Diploma -

Eastlake High School
Chula Vista, CA
01.2010

Skills

    • Data analytics and reporting
    • Client relationship management
    • Retail sales strategies
    • Client service excellence
    • Networking and relationship building
    • MS Office
      • Coaching and Mentoring
      • Social media marketing
      • Excellent Communication
      • Online presence monitoring
      • Project Management
      • Store Operations

Certification

  • PMP-2023-Project Management Professional

Timeline

Expert Client Advisor

Louis Vuitton
06.2018 - 01.2023

Support Lead

Tory Burch
07.2016 - 06.2018

Stock/Visual Operations Supervisor

MONCLER
12.2014 - 07.2016

High School Diploma -

Eastlake High School

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Ronald Cruz