Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
8
8
years of professional experience
Work History
Process Assistant
Amazon
06.2021 - Current
Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external teams
Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy and cost standards
Conducted training and change management processes to improve operations.
Help launch buildings across network and streamlined processes and job functions
Successfully developed multiple problem solve teams and helped team members across all shifts
Identified and resolved process issues to drive optimal workflow and business growth
Cashier/Retail Associate
Rite Aid
01.2020 - 05.2021
Maintain and establish strong relationships with
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Cashier
McDonald's
10.2015 - 01.2020
Maintain and establish strong relationships with customers
Greeted customers entering store and responded promptly to customer needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Up-sell items and promote all deals
Cashier, handle drive-thru customers, as well as in store
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
Performed shift change tasks each day to keep store neat and running smoothly
Car Wash Attendant
Platinum Car Wash
10.2017 - 02.2018
Achieved customer satisfaction by providing high-quality professional service.
Greeted customers and assessed needs to recommend suitable car wash services.
Kept customer areas clean and tidy to maintain professional, hygienic standards.
Followed safety guidelines for cleaning vehicles and equipment.
Inspected and tested vehicle systems to verify safety, including brakes and tires.
Machine Operator
Ranstad
10.2016 - 10.2017
Operated machining equipment safely with team of operators.
Complied with company and OSHA safety rules and regulations.
Set up and adjusted equipment and properly configured machines for daily operation.
Set up and ran machinery to produce exceptional products for industrial needs.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
High school diploma -
St Joseph Institute
San Pedro Sula
06.2012
Skills
Safety Management
Management Support
Assignment Delegation
Attendance Tracking
Adaptability and Flexibility
Decision Making
Continuous Improvement
Performance Monitoring
Critical Thinking
Written Communication
Process Optimization
Performance Metrics
Additional Information
Organized self-motivated individual with great people skills
Who is also functional, flexible and reliable
and Bilingual.
Assessments
Customer service fit, Proficient, 08/01/21, Measures the traits that are important for success for customer service roles
Work style: Conscientiousness, Proficient, 10/01/20, Tendency to be well-organized, rule-abiding, and hard-working.
Following directions, Proficient, 05/01/21, Following multi-step instructions
Work motivation, Familiar, 05/01/21, Level of motivation and discipline applied toward work
Customer Focus & Orientation, Proficient, 12/01/19, Responding to customer situations with sensitivity.
Retail customer service, Familiar, 02/01/21, Comprehending and responding to retail customer needs
Retail skills: Shelf stocking, Highly Proficient, 08/01/19, Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.
Cashier skills, Familiar, 02/01/21, Counting cash, processing transactions, following written procedures, and attending to details
Workplace safety, Highly Proficient, 03/01/22, Using safe practices at work
Customer service, Proficient, 03/01/22, Identifying and resolving common customer issues
Work style: Reliability, Proficient, 03/01/22, Tendency to be reliable, dependable, and act with integrity at work
Mechanical Knowledge, Completed, 12/01/19, Understanding and applying mechanical concepts and processes.
Attention to detail: Inventory, Familiar, 05/01/19, Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Basic computer skills, Highly Proficient, 03/01/22, Performing basic computer operations and troubleshooting common problems