Senior Program Manager
U.S Department of State/ Miami Technology Solutions
01.2024 - 01.2025
- Serves as senior managerial oversight for a logistics operation responsible for over 274 overseas embassies and domestic shipping, receiving, RMA, excess, and inventory operations
- Provides critical oversight for (2) large distribution centers with $70M of accountable IT assets
- Conducts annual inventory for over 20k IT assets valued at $300M
- Responsible for executing global IT refresh programs and replenishing all end-of-life equipment for all embassies worldwide
- Evaluated program effectiveness and implemented solutions that saved $2M annually for the bureau
- Suggested new and improved policies to senior management, resulting in the addition of new software that reduced the workload for internal and external customers by 20%
- Ensured compliance with all regulations (14FAM) are met to ensure a 100 percent pass rate for annual inspections
- Generates detailed reports and briefs senior leadership on program issues and specific solutions to each identified problem
- Gathered requirements for all IT engineers to implement access to programs that lowered their workload and kept an accurate database to identify equipment that may cause network intrusion
- Participated in DoS Logistics focus group to draft and submit suggested policy amendments to assist with workflow shortfalls
- Identified excess equipment procedure shortfalls and implemented measures to reduce input time by 30 percent
- Responsible for developing and implementing command policies, procedures, and priorities for mobility, transportation, and logistics within a complex organizational structure
- Knowledge of safety and security regulations, practices, and procedures
- Strategically forecasted requirements and implemented new recommendations for space re-utilization for inbound orders.
- Delegates weekly performance metrics, establishes supply chain-based performance measurement systems, plans material flow management systems to meet production requirements, and maintains relevant metrics, reports, and process documentation.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project's duration.
- Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
- Led process improvement initiatives by conducting thorough analyses of existing workflows and identifying bottlenecks and redundancies that hindered progress toward established targets.
- Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
- Delivered engaging presentations to stakeholders at all levels, communicating complex information clearly and concisely.
- Developed comprehensive project plans, resulting in successful, on-time delivery of multiple programs.
- Mentored and supported 40 logistician department employees to create a strong workplace culture.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Enhanced team collaboration by implementing agile methodologies for better project execution and adaptability.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
