Service Technician
Genesis of NW San Antonio
San Antonio, TX
05.2024 - Current
- Diagnosed and repaired mechanical issues in vehicles, ensuring optimal performance and reliability.
- Maintained accurate records of service history and parts inventory for efficient operations.
- Assisted customers with inquiries and provided detailed explanations of repair services offered.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
- Utilized diagnostic tools to identify technical problems, reducing turnaround times on repairs.
- Conducted routine maintenance checks, promoting vehicle longevity and customer satisfaction.
- Trained new technicians on standard operating procedures and safety protocols in service environment.
- Implemented quality control measures to ensure compliance with industry standards during repairs.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.