Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Detten

Amarillo

Summary

Dynamic IT Audio/Video Technician with a proven track record at Pantex Deterrence LLC, excelling in troubleshooting and equipment maintenance. Recognized for enhancing operational efficiency and training new technicians. Adept at multitasking under pressure, ensuring high-quality production standards while optimizing system performance through meticulous attention to detail.

Overview

35
35
years of professional experience

Work History

IT Audio/video CVTC Tech

Pantex Deterrence LLC
12.2018 - Current
  • Ran the JCDC Auditorium utilizing the equipment we designed and installed for plant production meetings and training events.
  • Operated various tools and equipment, ensuring adherence to safety protocols.
  • Assisted in routine maintenance tasks to enhance equipment reliability.
  • Collaborated with team members to streamline workflow processes.
  • Maintained clean and organized work areas to support operational efficiency.
  • Followed standard operating procedures to ensure task accuracy and consistency.
  • Adapted quickly to new tasks, demonstrating flexibility in a fast-paced environment.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Optimized system performance thorough testing and analysis.

Telehealth Clinical Video Technician

Amarillo VA Hospital
07.2007 - 11.2018
  • Operated and maintained video equipment to ensure high-quality production standards.
  • Troubleshot technical issues to minimize downtime during live events and recordings.
  • Coordinated with production teams to align video content with project goals and timelines.
  • Trained junior technicians on equipment usage and maintenance best practices.
  • Assisted with the initial implementation of Telehealth equipment in surrounding clinics of Amarillo healthcare system.
  • Instructed Nurses on how to properly use equipment to to convey results of physical exams to a medical provider at a base unit in a way that could be understood and used for diagnostic information.
  • Implemented quality control measures to verify audio-visual integrity before broadcasts.
  • Monitored inventory of video equipment, ensuring availability for upcoming projects and events.
  • Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
  • Performed regular software updates on editing systems, maintaining functionality and compatibility with industry standards.
  • Designed, assembled, and adapted audio or video equipment and related devices.
  • Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.
  • Increased client satisfaction by providing timely technical support during live events.
  • Created and maintained inventory of AV equipment and created documentation and instructions on proper usage.
  • Optimized lighting conditions with careful adjustments tailored to specific filming requirements, improving overall visual appeal.
  • Trained event staff on proper use of audio and visual equipment.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.

Maintenance Technician/Supervisor

River Falls Apartments
08.2006 - 07.2007
  • Completed repairs and maintenance on a deteriorating HUD apartment complex with little to no funding or available stock.
  • Supervised daily maintenance operations, ensuring adherence to safety protocols and efficient workflows.
  • Trained and mentored junior technicians, enhancing team performance and skill development.
  • Developed preventive maintenance schedules, reducing equipment downtime and operational disruptions.
  • Implemented process improvements, optimizing resource allocation and workflow efficiency across maintenance tasks.
  • Collaborated with management to establish priorities for maintenance projects, aligning with organizational goals.
  • Managed inventory of tools and supplies, ensuring availability while minimizing costs through strategic sourcing.
  • Served as the primary point of contact between management and the maintenance team, facilitating clear communication about project objectives and expectations.
  • Coordinated emergency response efforts during facility incidents, minimizing damage and restoring operations swiftly.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.

911 Dispatch Center Supervisor

Department of the Navy, El Centro Naval Air Station
03.2004 - 08.2006
  • Supervised daily operations, ensuring compliance with Navy protocols and safety standards.
  • Supervised a staff of 4 civilian contracted Dispatchers on a Naval training center with daily responses for aircraft emergencies, on base incidents and mutual aid events.
  • Trained Military Police and Union civilian police on emergency communications center procedures in case of emergency coverage requirements.
  • Sat on the county Emergency Communications Board
  • Implemented Emergency Communications Center hostile takeover training.
  • Led training programs for staff, enhancing team skills and operational efficiency.
  • Coordinated logistics for personnel movements and equipment maintenance activities.
  • Implemented process improvements that streamlined workflows and reduced downtime.
  • Implemented quality control measures to ensure the highest level of service for clients.
  • Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
  • Collaborated with management team to develop long-term goals for the center''s success.
  • Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
  • Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
  • Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.

Refrigeration Technician

Sears
07.2002 - 02.2004
  • Diagnosed and repaired refrigeration systems to ensure optimal performance and energy efficiency.
  • Installed, maintained, and serviced commercial refrigeration units in compliance with industry standards.
  • Conducted routine inspections to identify potential issues and implement preventative maintenance strategies.
  • Collaborated with team members to enhance workflow efficiency and reduce downtime during service calls.
  • Trained junior technicians on technical procedures and safety protocols to improve team competency.
  • Utilized diagnostic tools effectively to troubleshoot complex refrigeration problems promptly and accurately.
  • Managed inventory of parts and supplies, ensuring availability for timely repairs and maintenance activities.
  • Improved system efficiency by conducting thorough diagnostics and implementing preventive maintenance measures for refrigeration systems.
  • Maintained safety standards by using appropriate protective gear and adhering to best practices.
  • Ensured safety compliance by following industry standards, guidelines, and regulations when installing or repairing refrigeration systems.
  • Read and interpreted blueprints to understand different models.
  • Performed predictive, preventive, and corrective maintenance on diverse systems.
  • Upheld a clean and organized working environment by maintaining tools, equipment, and workspaces in excellent condition for optimal performance and safety.
  • Satisfied customer needs on every call with knowledgeable service and quick responses.
  • Interpreted engineering blueprints and drawings to execute system diagnostics and repair.
  • Exceeded client expectations by providing detailed explanations of repair procedures, equipment maintenance schedules, and potential cost-saving measures for their refrigeration systems.
  • Maintained professional certifications through continuous education courses focusing on advancements in safety procedures, environmental regulations, operational techniques within the HVAC-R industry.
  • Achieved rapid response times to emergency calls for malfunctioning or failing refrigeration units to minimize potential losses due to spoilage or downtime.
  • Enhanced customer satisfaction with prompt troubleshooting and repair of commercial and residential refrigeration units.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Inspected cooling systems and identified potential problems.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.

U.S. Navy Hospital Corpsman

U.S. Navy
11.1992 - 07.2002
  • Administered emergency medical care and first aid to patients in diverse clinical settings.
  • Assisted in surgical procedures, ensuring proper sterilization and availability of instruments.
  • Conducted comprehensive patient assessments to determine medical needs and treatment plans.
  • Coordinated medical logistics, maintaining inventory of supplies and equipment for optimal operational readiness.
  • Trained and mentored junior corpsmen, enhancing team performance and patient care standards.
  • Developed training programs on emergency response protocols for healthcare staff, improving preparedness levels.
  • Led interdisciplinary teams in critical situations, facilitating effective communication and decision-making under pressure.
  • Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
  • Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
  • Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
  • As the EMS coordinator on Camp Pendleton I ran a team of approximately 30 EMT-Is on 4 ambulances covering a 22 square mile rough terrain base.
  • Implemented the Dispatch training schedule in order to assist Federal Fire Department with personal shortages and during heavy call times or extended emergency situations.
  • Trained all working medic's on proper radio communications with units, dispatch and receiving facilities.
  • Rendered emergency medical treatment and administered immunization programs.
  • Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
  • Coordinated inventory management efforts for medical supplies, minimizing waste while ensuring adequate stock levels for seamless operations.
  • Provided leadership, delegation, and exceptional medical service in high-pressure situations.
  • Administered medications through injections and IVs in compliance with physician orders.
  • Provided emergency medical support during critical situations, stabilizing patients until further intervention could be administered.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Handled patient transfers from one medical facility to another.
  • Responded to 911 calls for medical emergencies.
  • Educated public on emergency medical services.
  • Trained new EMTs on proper protocols and procedures.

Alarm System Installation and Repair Tech

Allstate Security Industries
08.1990 - 11.1992
  • Diagnosed and repaired mechanical failures in various equipment and machines.
  • Led troubleshooting efforts for complex repair issues, ensuring timely resolution.
  • Mentored junior technicians on best practices and safety procedures.
  • Implemented process improvements to enhance repair turnaround times and efficiency.
  • Conducted regular maintenance checks to prevent equipment breakdowns and extend lifespan.
  • Maintained inventory of repair supplies and ordered parts.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
  • Tested parts and components to confirm adherence to manufacturer specifications.
  • Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
  • Installed and programmed variety of consumer products.
  • Expedited emergency repair requests to minimize downtime for critical equipment, maintaining high customer satisfaction levels.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Education

High School Diploma -

Caprock High School
Amarillo
05-1986

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Mechanical Knowledge
  • Radio Communications
  • Planning and organizing
  • TeachingPreventive Maintenance
  • Documentation and reporting
  • Equipment maintenance

Timeline

IT Audio/video CVTC Tech

Pantex Deterrence LLC
12.2018 - Current

Telehealth Clinical Video Technician

Amarillo VA Hospital
07.2007 - 11.2018

Maintenance Technician/Supervisor

River Falls Apartments
08.2006 - 07.2007

911 Dispatch Center Supervisor

Department of the Navy, El Centro Naval Air Station
03.2004 - 08.2006

Refrigeration Technician

Sears
07.2002 - 02.2004

U.S. Navy Hospital Corpsman

U.S. Navy
11.1992 - 07.2002

Alarm System Installation and Repair Tech

Allstate Security Industries
08.1990 - 11.1992

High School Diploma -

Caprock High School

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