Jessica Dickman
Roswell,NM
Summary
Proven leader in healthcare with expertise in patient care coordination, nursing supervision, and performance improvement. Committed to enhancing quality of life through personalized care plans and adherence to healthcare regulations.
Overview
26
26
years of professional experience
Work History
ADON
Spring River Rehabilitation and Care Center
Roswell, NM
12.2025 - Current
- Analyzed resident needs and contributed to the formulation of personalized care plans aimed at elevating quality of life.
- Engaged with nursing staff to monitor and maintain compliance with established healthcare regulations and standards.
- Completed training programs aimed at improving knowledge of patient care practices and operational efficiency.
- Streamlined daily operations by coordinating patient admissions and discharges with precision and care.
- Monitored patient progress and documented changes in health status for review by nursing staff.
- Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
Unit Manager
Mission Arch Care Center
Roswell, NM
04.2023 - 12.2025
- Directed nursing personnel in implementing care protocols and achieving quality standards for optimal patient outcomes.
- Spearheaded coordination of patient care plans alongside interdisciplinary teams, ensuring comprehensive and effective treatment strategies.
- Trained and mentored junior nurses, fostering skill development and enhancing team performance.
- Implemented workflow improvements that increased efficiency in patient care delivery processes.
- Monitored patient conditions and documented changes accurately to inform treatment adjustments.
- Managed medication administration processes, ensuring compliance with safety regulations and best practices.
- Facilitated communication between patients, families, and healthcare providers to enhance service delivery.
- Directed nursing personnel in implementing care protocols and achieving quality standards for optimal patient outcomes.
Charge Nurse
Sunset Villa Care Center
Roswell NM
09.2022 - 04.2023
- Coordinated patient care plans in collaboration with interdisciplinary teams for optimal outcomes.
- Conducted staff performance evaluations, providing constructive feedback for continuous improvement.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
Charge Nurse
Casa Maria Health Care Center
Roswell, NM
07.2016 - 09.2022
- Coordinated daily shift meetings to inform team members of modifications in patient care assignments.
- Guided and supervised junior nurses to cultivate a supportive and professional work environment.
- Facilitated patient satisfaction by ensuring swift responses to concerns and promoting collaborative communication among staff.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
Charge Nurse
San Marcos Rehabilitation
San Marcos, TX
11.2015 - 06.2016
- Supervised nursing staff to ensure adherence to care protocols and quality standards.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
Caregiver
Comfort Keepers Home Care
Roswell, NM
02.2010 - 02.2011
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene, meal preparation, and medication management for diverse client needs.
- Developed tailored care plans in collaboration with healthcare professionals to enhance client well-being.
- Monitored client health metrics, reporting changes to families and medical staff promptly and accurately.
- Coordinated transportation for clients to appointments and social outings, enhancing community involvement.
- Advocated for client rights and preferences while maintaining confidentiality and dignity at all times.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Shift Manager
Allen Theatres
Roswell, NM
03.2000 - 05.2009
- Supervised daily operations, ensuring seamless shift transitions and adherence to company policies.
- Trained and mentored team members on customer service excellence and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Enhanced employee performance through continuous feedback and development initiatives.
- Resolved customer complaints efficiently, fostering positive relationships and repeat business.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Practical Nursing - Practical Nursing
Southwest Technology Center
Altus, OK01-2015
High School Diploma -
Goddard High School
Roswell, NM05-2002
Skills
- Healthcare leadership
- Performance improvement
- Healthcare leadership
- Patient care coordination
- Wound treatment management
- Nursing supervision
- Nursing education expertise
- Effective multitasking
- Critical thinking
Timeline
ADON
Spring River Rehabilitation and Care Center
12.2025 - Current
Unit Manager
Mission Arch Care Center
04.2023 - 12.2025
Charge Nurse
Sunset Villa Care Center
09.2022 - 04.2023
Charge Nurse
Casa Maria Health Care Center
07.2016 - 09.2022
Charge Nurse
San Marcos Rehabilitation
11.2015 - 06.2016
Caregiver
Comfort Keepers Home Care
02.2010 - 02.2011
Shift Manager
Allen Theatres
03.2000 - 05.2009
Practical Nursing - Practical Nursing
Southwest Technology Center
High School Diploma -
Goddard High School