Ronald Dupin
Little Rock,AR
Summary
Dynamic CT Clinical Applications Specialist at Philips Healthcare with a proven track record in training and customer service excellence. Enhanced system adoption rates through tailored training and technical documentation. Skilled in imaging technology, I fostered strong client relationships, boosting satisfaction and retention by resolving complex issues and providing ongoing support.
Overview
48
48
years of professional experience
1
1
Certification
Work History
CT Clinical Applications Specialist
Philips Healthcare
05.1987 - Current
- Train healthcare professionals on software and hardware functionalities, improving the system adoption rates with customers.
- Collaborated with cross-functional teams to identify and resolve application-related issues in real-time.
- Developed training materials and documentation for new software releases, ensuring compliance with industry standards.
- Conducted needs assessments to tailor solutions for diverse clinical environments, increasing satisfaction levels among users.
- Facilitated successful software upgrades with thorough planning, testing, and end-user training sessions.
- Analyzed user feedback to inform product development strategies, contributing to enhanced application features and functionality.
- Served as a key liaison between product development teams and end-users, ensuring seamless integration of user feedback into product enhancements.
- Streamlined workflow processes for improved efficiency by developing customized clinical application protocols.
- Enhanced patient care by providing comprehensive clinical application support and training to healthcare professionals.
- Employed methods of identifying information, business and technical requirements to meet user complex and unique health information and technology needs.
- Worked with product engineering team to define clinical requirements and assist with testing.
- Led, facilitated, and attended focus groups and meetings to strategize workflow issues.
- Operated computer-based systems to retrieve and store information and records.
- Collaborated with sales teams to secure new clients through engaging product demonstrations and specialized trainings.
- Boosted client retention rates through regular follow-ups, personalized training sessions, and responsive troubleshooting assistance.
- Developed strong relationships with customers through attentive listening skills, understanding their unique needs, and tailoring solutions accordingly.
- Increased customer satisfaction rates by promptly resolving complex technical issues and providing ongoing support.
- Mentored junior staff on best practices for application support, fostering a culture of continuous learning and improvement.
MRI/CT Technologist
Escondido Imaging Center
01.1985 - 05.1987
- Operated advanced MRI and CT imaging equipment to produce high-quality diagnostic images.
- Collaborated with radiologists to ensure accurate interpretation of imaging results.
- Implemented safety protocols to maintain compliance with regulatory standards and patient safety.
- Trained junior technologists on best practices for MRI and CT scanning procedures, and equipment usage.
- Continuously updated professional knowledge through attendance at conferences, workshops, and training sessions.
- Conducted regular inventory checks on supplies and consumables within the CT lab to ensure availability when needed.
CT Technologist
Presbyterian University Hospital
09.1979 - 01.1985
- Operated advanced CT imaging equipment to produce high-quality diagnostic images.
- Collaborated with radiologists to ensure accurate interpretation of scan results.
- Maintained and calibrated CT machines for optimal performance and safety compliance.
- Educated patients on procedures, alleviating concerns and enhancing patient experience.
- Optimized scanning parameters based on individualized patient factors such as size, age, pathology, or medical history.
Radiologic Technologist
Presbyterian University Hospital
08.1977 - 09.1979
- Operated advanced imaging equipment to perform high-quality radiographic examinations.
- Collaborated with healthcare teams to ensure patient safety and comfort during procedures.
- Educated patients on preparation for imaging studies and post-procedure care.
- Maintained accurate patient records and imaging documentation in compliance with regulations.
- Mentored junior technologists on best practices and techniques in radiologic technology.
- Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
Education
American Registry of Radiologic Technology - Radiology
Sewickley Valley Hospital School of Radiology
Sewickley, PA07-1977
Skills
- Training in clinical applications
- Self motivation
- Consistent professional conduct
- Technical documentation creation
- Skilled in imaging technology
- Customer service excellence
- Product demonstration skills
- Clinical expertise
Affiliations
Cardiac CT Association
Certification
American Registry of Radiologic Technology (R) (CT)
Timeline
CT Clinical Applications Specialist
Philips Healthcare
05.1987 - Current
MRI/CT Technologist
Escondido Imaging Center
01.1985 - 05.1987
CT Technologist
Presbyterian University Hospital
09.1979 - 01.1985
Radiologic Technologist
Presbyterian University Hospital
08.1977 - 09.1979
American Registry of Radiologic Technology - Radiology
Sewickley Valley Hospital School of Radiology