Ronald Elza
Lovelady
Summary
Dynamic Service Manager with a proven track record at United Rentals, excelling in team leadership and customer service. Skilled in streamlining operations and enhancing workflow efficiency, I foster a positive work environment while ensuring compliance with safety protocols. Committed to achieving business goals through effective problem-solving and critical thinking.
Overview
12
12
years of professional experience
Work History
Service Manager
United Rentals
04.2025 - Current
- Assisted in daily operations, ensuring customer satisfaction through effective service delivery.
- Learned safety protocols and operational procedures to maintain compliance and efficiency.
- Supported team in addressing customer inquiries, promoting positive service experiences.
- Contributed to inventory management by tracking stock levels and assisting with replenishment.
- Observed and reported on service quality, identifying areas for improvement and training needs.
- Collaborated with team members to streamline processes, enhancing overall workflow efficiency.
Service Manager
United Rentals
12.2022 - 04.2025
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Shop Foreman
United Rentals
08.2018 - 12.2022
- Oversaw daily shop operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored new team members on equipment usage and best practices.
- Streamlined workflow processes, enhancing efficiency in production timelines.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Collaborated with management to identify areas for process improvement and cost reduction.
- Oversaw maintenance and repair of shop equipment.
Technician
United Rentals
03.2014 - 08.2018
- Operated and maintained equipment to ensure optimal performance and safety standards.
- Diagnosed mechanical issues and performed repairs to minimize downtime and enhance productivity.
- Collaborated with team members to streamline repair processes, improving workflow efficiency.
- Trained new technicians on equipment handling and safety protocols to foster a knowledgeable workforce.
- Conducted regular inspections of machinery to identify maintenance needs and prevent operational disruptions.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
High School Diploma -
Angleton High School
Angleton, TX01-2009
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Customer service
- Reliable and responsible
- Goal oriented
- Trustworthy and honest
Timeline
Service Manager
United Rentals
04.2025 - Current
Service Manager
United Rentals
12.2022 - 04.2025
Shop Foreman
United Rentals
08.2018 - 12.2022
Technician
United Rentals
03.2014 - 08.2018
High School Diploma -
Angleton High School
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