Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Ronald Estep RBSM

Poquoson,VA

Summary

Seeking a senior management position which utilizes my extensive skills including successful project estimation, technical subject matter expert, proven success in project start-ups and business development, and all facets of management at the operational and director levels. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in service industry operations.

Overview

28
28
years of professional experience
1
1
Certificate

Work History

leader

  • In the Greater Hampton Roads Area managing $33 million in annual revenue with over 9 million square foot of cleaning space
  • Complete P&L responsibility and direct responsibility for 460 employees
  • Responsible for direct management of 3 Operations Managers and 10 Project Managers
  • Start-up leader for five military installations throughout the region for the United States Navy from Portsmouth, VA, Va
  • Beach, Yorktown, VA and Williamsburg, Created all initial schedules, hired all staffing to include direct and indirect labor
  • Developed complete start-up plan through inception
  • Tasked to create second and third shifts during second week on start-up to comply with extensive customer requirements
  • Additional responsibility includes direct oversight and management of the GHRA grounds division encompassing 5 additional installations in Virginia and Maryland with over 1700 acres in production and 78 additional employees
  • Direct oversight of a 7 member Safety department with OSHA compliance and Federal guideline responsibility
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
  • Developed systems and procedures to improve operational quality and team efficiency
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives
  • Analyzed business operations and implemented strategies to improve operational cohesiveness
  • Monitored budget and utilized operational resources
  • Achieved team goals through formalized training plans, coaching, and performance management
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
  • Analyzed customer feedback and identified areas for improvement to drive business success
  • Monitored office workflow and administrative processes to keep operations running smoothly
  • Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits
  • Trained and guided team members to maintain high productivity and performance metrics.

Director of Operations

Didlake, Inc
10.2014 - Current

Regional Director

CW Resources
02.2011 - 10.2014
  • Attended weekly meetings to discuss and optimize strategies
  • Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget
  • Visited sites periodically to view service levels and adherence to global service standards
  • Monitored staff performance by actively engaging in and observing day-to-day activities.

Project Manager

Source America
07.2009 - 02.2011

National Account Manager/Sr. Portfolio Manager

UGL UNICCO
10.2006 - 07.2009
  • Managed custodial delivery services to 298 locations for a national retailer
  • Hired, trained and managed in house staff of over 200 FTE's for retailer's National HG facilities totaling 4.5 million square feet
  • Responsible for all AP and AR nationally for $7.5 million in annual billing
  • Interfaced on all levels with customers to ensure satisfaction
  • Negotiated all sub-contractors and vendors nationwide.

Operations Manager

Janitorial Services, Inc
03.2001 - 10.2006
  • Increased sales 300% while reducing labor by 15% while achieving a gross profit margin of 30%
  • Direct P&L responsibilities
  • Facilitated all new job start-ups from first customer contact through actual job start-up and beyond
  • Named best OM by two separate area vendors.

Operation Manager

OneSource Facility Services
06.1995 - 03.2001
  • Maintained fleet of 22 vehicles
  • Scheduled all routine maintenance and inspections
  • Responsible for special work order crew to ensure scope adherence
  • Responsible for all hiring, training, payroll, employee disciplinary actions
  • Interfaced with all customers to ensure satisfaction
  • Supervised operations staff and kept employees compliant with company policies and procedures
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Education

Cleaning Services – Estimating and Smart Staffing BSCAI – Registered Building Services Manager ISSA – I.C.E. Certification IFMA – Finance and Business Essentials in Costing -

American Institute for

Bachelor's Degree - Business Management, Project Management

Capella University
05.2025

Skills

  • Overseeing Personnel
  • Business Management
  • Cost Control
  • Resource Allocation
  • Financial Controls Implementation
  • Facility Improvement
  • Strategic Vision
  • Process Improvement
  • Leadership Training
  • Operational Efficiency and Safety
  • Nonprofit Communications
  • Motivational Leadership
  • Budgetary Reviews

Additional Information

  • ACCOMPLISHMENTS , Achieved President Award by completing a successful start-up with accuracy and efficiency. This award was given my prime contractor for work starting up Annex to Pentagon (Mark Center)

Certification

PMP Certification January 2024 Registered Building Services Manager 2009

Timeline

Director of Operations

Didlake, Inc
10.2014 - Current

Regional Director

CW Resources
02.2011 - 10.2014

Project Manager

Source America
07.2009 - 02.2011

National Account Manager/Sr. Portfolio Manager

UGL UNICCO
10.2006 - 07.2009

Operations Manager

Janitorial Services, Inc
03.2001 - 10.2006

Operation Manager

OneSource Facility Services
06.1995 - 03.2001

leader

Cleaning Services – Estimating and Smart Staffing BSCAI – Registered Building Services Manager ISSA – I.C.E. Certification IFMA – Finance and Business Essentials in Costing -

American Institute for

Bachelor's Degree - Business Management, Project Management

Capella University

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Ronald Estep RBSM