Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Fawver

Temple,TX

Summary

Accomplished General Manager at CTX Auto Parts, adept in operations management and leadership, significantly enhancing customer satisfaction and team cohesion. Excelled in strategizing for sales growth and operational excellence, demonstrating a strong blend of problem resolution and team-building skills. Achieved high employee satisfaction and loyalty through effective mentoring and a positive work environment. I am a self driven person who started in the Auto Parts business 31 years ago for Carquest as a part time driver during my senior year in high school. I believe hard work, dedication and positive attitude got me to where i am today.

Overview

21
21
years of professional experience

Work History

General Manager

CTX Auto Parts
01.2021 - Current
  • Managed budget implementations, employee reviews, training, and schedules.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Store Manager

TemTex Auto Parts
08.2016 - 12.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Branch Manager

Concho Supply (PartsDepot)
10.2003 - 07.2016
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Maintained friendly and professional customer interactions.

Education

High School Diploma -

Copperas Cove High School
Copperas Cove, TX
05.1993

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player

Timeline

General Manager

CTX Auto Parts
01.2021 - Current

Store Manager

TemTex Auto Parts
08.2016 - 12.2020

Assistant Branch Manager

Concho Supply (PartsDepot)
10.2003 - 07.2016

High School Diploma -

Copperas Cove High School

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Ronald Fawver