Ronald Felder

Tower Lead

• Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
• Insure personnel in place and timely thoughts shift

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Managed customer relations on ongoing basis to maximize customer retention.
• Created customer support strategies to increase customer retention.

• Managed day-to-day business operations.
• Operated in and around the Atlanta Metro area
• Operated with safety and skill to avoid accidents and delays.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Trained new employees on proper protocols and customer service standards.

• Managed a fleet up to 30 vehicles and 6 employees.
• Managed all Insurance claims, repairs and general care of vehicles.
• Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
• Concluded the purchases and sales of vehicles to balance needs of the fleet.

• Reviewed insurance claims to determine extent of carriers liability.
• Investigate and determined exposure, negotiated and resolved automotive and bodily injury claims till conclusion.
• Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.

• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Liability adjuster for several prominent insurance companies in the Atlanta area
• Handled Multi-lined claims including Personal injury protection (PIP) and Subrogation.