Summary
Overview
Work History
Education
Timeline
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Ronald OFerrer

Oakland,CA

Summary

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Diligent with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.

Overview

29
29
years of professional experience

Work History

Crew Member

Trader Joe's
04.2016 - 08.2023
  • Worked front counter
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of the store to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Worked well with teammates and accepted coaching from management team.

Customer Service Medical Associate

Corinthian Medical Medical Center
11.2011 - 09.2014
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Managed inventory levels of medical supplies, minimizing waste while maintaining necessary stock for clinical operations.
  • Bolstered compliance with HIPAA regulations by maintaining strict confidentiality standards when handling sensitive patient information.
  • Developed strong rapport with colleagues across various departments, fostering a collaborative approach to patient care management.

Wine Sommelier

Holland America Line
06.1994 - 02.2008
  • Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
  • Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
  • Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
  • Implemented effective cost control measures, resulting in reduced waste while maintaining the highest quality standards.
  • Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Set up wine tastings to bring in business and promote special offerings.
  • Directed teams to keep workstations clean and neat for professional customer appeal.
  • Checked guests' identification before serving alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

High School Diploma -

Saint Anthony School
Manila , Philippines
03-1987

Timeline

Crew Member

Trader Joe's
04.2016 - 08.2023

Customer Service Medical Associate

Corinthian Medical Medical Center
11.2011 - 09.2014

Wine Sommelier

Holland America Line
06.1994 - 02.2008

High School Diploma -

Saint Anthony School

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Ronald OFerrer